SHAHNAZ JAFAROVA
Baku,Azerbaijan
Summary
Customer-oriented Resident & Guest Relations Manager with 4+ years of experience in hospitality, property management and high-end residential projects.Strong background in resident services, complaint resolution, administrative operations, construction supervision and cross-department coordination.Experienced in 24/7 resident support, emergency handling, utility payment control, and managing multiple projects simultaneously.Known for the ability to work under pressure, maintain service quality in demanding environments, and act as a key communication bridge between residents, management, technical teams and contractors.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Resident Manager
Nardaran Invest LLC, Sea Breeze Resort
Baku, Azerbaijan
01.2023 - 12.2025
- Full responsibility for resident relations within the Sea Breeze territory
- 24/7 communication with residents, handling requests, complaints and emergency situations
- Coordination with internal departments to resolve residential, technical and administrative issues
- Monitoring overall condition, safety and welfare of the territory
- Informing residents about events, updates, emergencies and new developments
- Supervision of construction and renovation projects (up to 6 projects simultaneously)
- Control of construction works according to approved 3D projects and schedules
- Monitoring compliance with noise regulations, holiday/weekend restrictions and infrastructure protection
- Monthly utility payment collection and accounting for residents
Office Manager
Nardaran Invest LLC, Sea Breeze Resort
Baku, Azerbaijan
09.2021 - 01.2023
- Management and coordination of incoming and outgoing official documentation
- Document control, record keeping and internal correspondence management
- Collection, screening and processing of CVs from job applicants
- Assistance with employee onboarding, preparation of HR documentation and internal procedures
- Issuance of employee access passes and coordination of internal access control
- Providing administrative and office support across departments
- Acting as a liaison between management, HR and staff for daily operational needs
Study Abroad Specialist
Interstudent, Caspian Plaza
Baku, Azerbaijan
03.2021 - 09.2021
- Consulting students and applicants on higher education opportunities abroad
- Assisting with university admissions in Turkey, Poland and other European countries
- Guiding students through application, visa-related and documentation processes
- Coordinating communication between students, universities and partner institutions
- Providing ongoing support to applicants throughout the admission cycle
Receptionist
Bridge Properties LLC, Bridge Plaza
Baku, Azerbaijan
10.2019 - 11.2020
- Welcoming guests and visitors, ensuring a professional and friendly first point of contact
- Providing general information and directing visitors to relevant departments
- Delivering front-desk administrative support and handling daily inquiries
- Maintaining a positive visitor experience and supporting office operations
Sales Consultant
PASHA Construction LLC, Knightsbridge
Baku, Azerbaijan
06.2019 - 09.2019
- Consulting clients on residential property options
- Presenting apartments, layouts and project details to prospective clients
- Supporting clients during the property selection and decision-making stage
- Coordinating with the sales department and project management teams
- Maintaining client communication throughout the pre-sales process
Customer Service Assistant
PASHA Construction LLC, Port Baku Mall
Baku, Azerbaijan
02.2018 - 11.2018
- Welcoming guests and visitors and providing information about the shopping mall
- Monitoring store compliance with mall rules, regulations and operational standards
- Coordinating approvals for store renovations, deliveries, mannequin changes and minor repair works
- Liaising with tenants, technical teams and management regarding in-store activities
- Preparing reports for management and obtaining permissions for operational activities
Art Consultant
Peachline, Port Baku Mall
Baku, Azerbaijan
09.2017 - 12.2017
- Welcomed visitors and provided insightful information about exhibited artworks.
- Consulted guests and connected interested clients with sales contacts.
- Assisted in artwork sales during exhibitions, ensuring high-quality guest experience.
Art Manager
Absheron Art Gallery
Baku, Azerbaijan
04.2016 - 08.2017
- Welcoming guests and introducing gallery collections
- Providing detailed information on artworks by renowned Azerbaijani artists
- Active participation in artwork sales
- Organization and support of themed children’s art exhibitions
Education
ABB
07.2023 - 07.2023
Human Potential Masterclass -
YARAT
10.2019 - 10.2019
The Association of Scouts of Azerbaijan
06.2001 - 08.2012
Bachelor’s Degree - Theory and History of Arts
State Academy of Fine Arts
Baku, AzerbaijanSkills
- Guest & Resident Relations (Premium & VIP Clients)
- Residential & Property Operations Management
- Client Issue Resolution & Conflict Management
- Administrative & Office Operations
- Documentation, Reporting & Compliance
- Exhibition & Art Sales Support
- Coordination with Technical & Construction Teams
Personal Information
Languages
- English
- Azerbaijani
- Russian
- Turkish
Languages
English
Intermediate
B1
Russian
Proficient
C2
Turkish
Upper Intermediate
B2
Timeline
ABB
07.2023 - 07.2023
Resident Manager
Nardaran Invest LLC, Sea Breeze Resort
01.2023 - 12.2025
Office Manager
Nardaran Invest LLC, Sea Breeze Resort
09.2021 - 01.2023
Study Abroad Specialist
Interstudent, Caspian Plaza
03.2021 - 09.2021
Human Potential Masterclass -
YARAT
10.2019 - 10.2019
Receptionist
Bridge Properties LLC, Bridge Plaza
10.2019 - 11.2020
Sales Consultant
PASHA Construction LLC, Knightsbridge
06.2019 - 09.2019
Customer Service Assistant
PASHA Construction LLC, Port Baku Mall
02.2018 - 11.2018
Art Consultant
Peachline, Port Baku Mall
09.2017 - 12.2017
Art Manager
Absheron Art Gallery
04.2016 - 08.2017
The Association of Scouts of Azerbaijan
06.2001 - 08.2012
Bachelor’s Degree - Theory and History of Arts
State Academy of Fine Arts