Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taufique Amin

Surprise

Summary

Experienced Case Manager with a strong background in behavioral health, patient care, and community support services. Skilled in developing service plans, coordinating care, and advocating for client needs. Proven ability to handle crisis situations, manage caseloads, and build strong connections with clients and community partners.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Behavioral Technician

Arizona State Hospital
10.2023 - 01.2025
  • Monitored and documented patient behaviors, mood changes, and physical conditions, promptly reporting significant observations to nursing staff to ensure effective clinical responses.
  • Provided direct care support to patients, assisting with daily activities including bathing, grooming, and meals, while maintaining patient dignity and safety.
  • Accurately recorded vital signs and performed regular wellness checks to assess and respond to each patient's physical and emotional well-being.
  • Escorted patients to clinical appointments, recreational activities, and therapeutic outings, ensuring a safe and supportive environment throughout each interaction.
  • Responded effectively to psychiatric and medical emergencies using approved intervention techniques in accordance with hospital protocol.
  • Collaborated with interdisciplinary teams, including nursing and clinical professionals, to support individualized treatment plans and therapeutic goals.
  • Served as a liaison between nursing and clinical departments, fostering clear communication and continuity of care.
  • Maintained compliance with all Arizona State Hospital policies and procedures under the supervision of licensed behavioral health professionals.

Case Manager

Copper Health
07.2023 - 09.2023
  • Led the discharge planning process by coordinating with patients, families, and external providers to ensure seamless transitions to post-care environments.
  • Maintained proactive and compassionate communication with clients and their support systems to address ongoing care needs and promote successful outcomes.
  • Identified and connected patients with appropriate community resources, support programs, and follow-up services to ensure continuity of care.
  • Collaborated with an interdisciplinary care team to develop individualized treatment strategies that aligned with each patient’s mental, physical, and social health needs.
  • Managed and regularly updated Integrated Service Plans (ISPs), ensuring documentation was completed accurately and in compliance with all required timelines.
  • Advocated for patient needs across multiple systems and facilitated coordination between medical, behavioral, and social services.
  • Monitored client progress, participated in case reviews, and adjusted care plans as needed to promote long-term recovery and independence.

Assistant Program Director

Cooperative For Human Services
08.2018 - 06.2023
  • Interacted with customers and clients to identify business needs and requirements.
  • Managed human resource goals by recruiting, training, coaching and disciplining employees.
  • Maintained and updated project related documents.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Participated in community events and met with local leaders to develop recreational activities for residents.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Medication Administration
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Partnered with local organizations to expand access to social and community services.
  • Monitored program performance and outcomes for successful delivery of services.
  • Assist patients with performing range of motion exercises.
  • Ability to work with wide diversity of patients.
  • A real sense of flexibility and the ability to improvise.

Residential Counselor

Riverside Community Care
06.2018 - 06.2023
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Administered medication as directed by physician.
  • Led patient or group recreational activities for enhanced patient outcomes.

Home Health Aide

Atria Longmeadow Place
12.2017 - 04.2019
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Coordinated with other professionals to develop interdisciplinary treatment plans.
  • Enforced policies and safety standards through building and room rounds.
  • Provided crisis management and intervention during emergency situations.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Provided transportation and appointments management.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Education

High School Diploma -

Kakungulu Memorial High School
12.2010

Skills

  • Resident Support
  • Crisis Management
  • Meal Planning and Preparation
  • Developmental Disabilities
  • Health and Safety Requirements
  • Medication Administration Program (MAP)
  • Community Activities
  • Emotional and Social Support
  • Personal Care Support
  • First Aid and Safety
  • Nursing Assistance
  • First Aid and CPR Certification

Certification

  • Medication Administration Program Certification.
  • First Aid and CPR Certification.
  • Home health Aide.
  • High School Diploma.

Timeline

Behavioral Technician

Arizona State Hospital
10.2023 - 01.2025

Case Manager

Copper Health
07.2023 - 09.2023

Assistant Program Director

Cooperative For Human Services
08.2018 - 06.2023

Residential Counselor

Riverside Community Care
06.2018 - 06.2023

Home Health Aide

Atria Longmeadow Place
12.2017 - 04.2019

High School Diploma -

Kakungulu Memorial High School

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Taufique Amin