Shaikha Khalifa Alaleeli

Onboarding, Employee Experience

• Lead and direct the development and implementation of a tailored onboarding program for C-suite, Senior management while managing and monitoring closely the team's onboarding for Experts, mid, junior level and fresh graduates of UAENs and Expat domestic new joiners and additionally the onboarding arrangement of the international candidates joining from the GCC Region, Middle East, Europe, Asia, and the Americas with high standard of CBUAE's protocols.
• Worked closely with IT, Risk and other internal and external stakeholders to enhance the system's capabilities to digitalize the onboarding process across all functions to minimize manual process to mitigate clerical errors.
• Achieved a minimum of 94% level of satisfaction in 4 consecutive years in onboarding CB's employees.
• Managed a merger phase between CBUAE and former Insurance Authority on the onboarding of 140+ employees operational and logistical movement between CBUAE’s premises
• Manage CBUAE's health insurance RFP's renewals, day-to-day endorsement requests of the employees, maintain a close look on the staff memberlist for timely project deliveries.
• Collaborated closely with Risk Department for RSCA finding to drive organizational success jointly as one cohesive unit.
• Work closely with CBUAE Internal Audit on all HR Operations matters to maintain corrective actions related to onboarding, offboarding, employment contracts, Policies, SOPs, Internal surveys.
• Achieved operational excellence by streamlining processes and implementing the new Oracle system.

Offboarding, Employee Experience

• Manage the exit process of resignations and terminations in the system with full discretion, ensure quality check of the Admin Decision and supporting documentations for H.E Governor's Signature for effective implementation.
• Oversee departmental clearance, system closure, and submission of experience letters to the ex-employees to ensure the best practise of offboarding process life cycle.
• Maintaining an up-to-date reports with Rewards unit on the Recovery of outstanding dues, End of Service Calculations for all ex-employees and GPSSA status Quo for UAE Nationals to ensure completion of their offboarding process within the TAT.
• Work closely with legal Affairs of ex-employees court cases, ensure Human Capital management's feedback diligently.

• Build a strong database and relationship with local government, semi-government entities, and stakeholders to organize operational, logistic preparation and delivery of the financial awareness programs
• Work closely with internal departments to maximize public exposure of Financial Literacy through the corporate website and with the reading materials of editorial recommendations
• Participate in the Regional conference arranged by Arab Monetary Fund “AMF” in the Financial Inclusion Taskforce, display agenda of recommendation
• Take part in continuous new departmental projects, requested by the senior management level such as reports status on the project pipelines, prepare agenda with external stakeholders, and deliver internal department induction briefing as a working group team player related to financial literacy

• Accountable for meeting the whole unit's productivity and quality goals
• Ensure that policies and procedures are implemented as per department guidelines with a continuous review, analysis, and feedback from the team and recommend changes from time to time
• Develop and maintain an excellent working relationship with the internal and external stakeholders
• Escalate any important issues to the management c-level for timely intervention and resolution of the same
• Coordinate department activities and special projects to meet timelines excellence and ensure quality
• Lead the preparation of required unit's monthly reports/dashboard
• Supervise staff of 18 members, ensure compliance according to set policies and procedures, balanced workload and optimized resource utilization to maximize the team's level of engagement and client interaction
• Initiate system and process-related change requests for better client experience and operational efficiencies
• Work with audit team to identify control measures for respective unit processes to ensure effective implementation and solutions to quality and audit findings
• Ensure a positive atmosphere, transparency, promote knowledge sharing to improve quality level within the teams and continuous motivation by delegation, appreciation, coaching and consulting them in personal development
• Conduct annual appraisals and set an individual development plan and targets for direct reports
• Support the Section Head in planning employee rotation, vacations, relievers and assigning of overtime
• Coordinate with Human Resources department for appropriate staffing levels, conduct interviews, and recommend the hiring of new staff
• Manage running peak season promotional campaigns in the government, semi, government, and private key clients organizations and entities in Abu Dhabi in align with the development of the health insurance policyholder products and services

• Improvised solutions for unpredictable issues and discrepancies by maintaining detailed records of personnel progress and productivity
• Presenting Proposals for Head of departments for the business-related overview.
• Handling internal requirements through documentation during the specified time frame to assure strict adherence to corporate guidelines and metrics
• Liaison with Business units to ensure all requirements are being met as per the agreed Service Level Agreements
• Support Business Channels in their portfolio enhancement to drive profitability
• Collaborated with internal departments for ensuring smooth business operations to Identified problems and proposed solutions to the management team

• Managed and coordinated an IPO event, new product launch & career events, including marketing activities and policies to promote products and services
• Maintained cross-functional communications by multi-tasking and developing projects ideas to enhance productivity. (Gathering data, reports, statistics & operational management related to the line of business)
• Provided overall review, feedback & proposals while balancing firm objectives with customer satisfaction maximization
• Initiated market research studies for various products and services and analysed findings
• Consulted with the Business Development unit to determine projected demand for products and services
• Worked with the communications team to drive internal promotion of company programs & initiatives
• Collaborated with developers and production managers to market products and services
• Train new staff on job rotation
• Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives
• Analysed usage patterns to understand ways in which customers used company products and services