Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaikivia Ware

Phoenix

Summary

Proven customer service expert from Concentrix, adept in problem-solving and teamwork, excelled in high-stress situations, enhancing customer loyalty. Skilled in efficient POS use and maintaining high hygiene standards, significantly improved guest experiences across retail and hospitality sectors. Achieved commendable customer satisfaction rates through exceptional service and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

American Legion Bar
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable customer experience
  • Bussed tables to keep dining room and work areas clean.
  • Addressed customer complaints professionally, while maintaining a positive customer experience.
  • Utilized knowledge of menu to make recommendations

Server

Twin Peaks Restaurants
06.2023 - 06.2024
  • Served food and beverages promptly with sole focus on customer needs.
  • Bussed and reset tables.
  • Maintained clean and organized dining areas to uphold restaurant standards.
  • Utilized knowledge of menu to make recommendations to customers, to create a more memorable experience

Customer Service Representative

Concentrix
06.2021 - 06.2022


  • Resolved customer complaints with empathy, and professionalism.
  • Handled escalated calls efficiently, finding resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Retail Sales Associate

Forever 21
06.2019 - 06.2021
  • Maintained a clean and organized store.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Diploma -

Desert Vista High School
Phoenix, AZ
08.2016

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration

Certification

Food handler’s certification

Timeline

Server

American Legion Bar
06.2024 - Current

Server

Twin Peaks Restaurants
06.2023 - 06.2024

Customer Service Representative

Concentrix
06.2021 - 06.2022

Retail Sales Associate

Forever 21
06.2019 - 06.2021

Diploma -

Desert Vista High School

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Shaikivia Ware