SHAINA BEGAY
Tuba City
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems.
Overview
19
19
years of professional experience
2009
2009
years of post-secondary education
Work History
Office Assistant
Tuba City Workforce
Tuba City
06.2025 - Current
- Assisted in managing daily office operations and scheduling appointments.
- Supported staff by maintaining organized physical and digital files.
- Handled incoming calls and routed messages to appropriate personnel.
- Coordinated office supplies inventory and placed orders as needed.
- Provided customer service by addressing inquiries in a professional manner.
- Collaborated with team members to ensure smooth office workflow.
- Maintained an organized filing system of paper documents and electronic files.
Hybrid Merchandiser
Nackard Pepsi Bottling
Flagstaff
04.2022 - 03.2025
- Organized product displays to optimize visibility and drive customer engagement.
- Managed inventory levels to ensure timely product availability and reduce stockouts.
- Collaborated with sales teams to align merchandising strategies with promotional campaigns.
- Trained new team members on merchandising standards and best practices for efficiency.
- Communicated effectively with vendors regarding product delivery and promotional materials.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Performed regular price checks on select items throughout the store location.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
- Monitored weekly, monthly and quarterly achievement goals.
- Presented updated floor plans and design strategy to store management.
Merchandiser
Swire Coca-Cola
Flagstaff
06.2021 - 04.2022
- Organized product displays to enhance visual appeal and customer engagement.
- Monitored inventory levels to ensure stock availability and timely replenishment.
- Collaborated with sales team to align merchandising strategies with promotional events.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
HIM Technician
Tuba City Regional Health Care
Tuba City
09.2016 - 04.2020
- Maintained patient health records with accuracy and confidentiality.
- Reviewed medical documents for completeness and compliance with regulations.
- Assisted in coding diagnoses and procedures for billing purposes.
- Collaborated with healthcare teams to ensure proper documentation practices.
- Processed incoming mail, faxes, emails or other forms of communication related to patient's health information.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Answered inquiries from patients and and or their families about their medical records.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Prepared correspondence related to patient health information requests.
Courtesy Clerk
Bashas'
Tuba City
09.2006 - 02.2007
- Maintained cleanliness and organization of store aisles and checkout areas.
- Stocked shelves with merchandise and ensured proper product placement.
- Bagged groceries carefully to ensure safe transport for customers.
- Collaborated with team members to restock inventory during busy shifts.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Greeted customers and provided assistance in locating items.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Took unwanted items from checkout to proper location.
- Carried out special orders requested by customers promptly and efficiently.
Education
Associate of Arts - Social And Behavioral Science
Dine College
Tuba City, AZ 08.2013 - 05.2016
Greyhills Academy High School
Tuba City, AZSkills
- Office management
- File organization
- Inventory management
- Customer service
- Team collaboration
- Communication skills
- Time management
- Problem solving
- Microsoft Office
- Record keeping
- Vendor communication
References
References available upon request.
Timeline
Office Assistant
Tuba City Workforce
06.2025 - Current
Hybrid Merchandiser
Nackard Pepsi Bottling
04.2022 - 03.2025
Merchandiser
Swire Coca-Cola
06.2021 - 04.2022
HIM Technician
Tuba City Regional Health Care
09.2016 - 04.2020
Associate of Arts - Social And Behavioral Science
Dine College
08.2013 - 05.2016
Courtesy Clerk
Bashas'
09.2006 - 02.2007
Greyhills Academy High School