Shaina Disney
Waddell
Summary
Energetic and organized individual with knack for leadership and team collaboration. Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Knowledge of pool operations and safety protocols, bringing strong problem-solving and communication skills. Committed to ensuring safe and enjoyable pool environment for all patrons. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Surprise Aquatic Center
03.2023 - Current
- Responded promptly to emergencies, executing rescue techniques and first aid protocols.
- Supervised daily pool operations ensuring compliance with safety regulations and cleanliness standards.
- Developed customer service protocols improving guest satisfaction and engagement within the facility.
- Facilitated emergency response drills, ensuring all staff were prepared for various scenarios effectively.
- Performing certified lifeguard duties to ensure families have a safe and fun swimming experience, and teaching kids how to swim, as well as learn new strokes, in a safe environment.
Hostess
Babbos Italian Eatery
01.2025 - 05.2025
- Greeted and seated guests, ensuring an inviting atmosphere.
- Managed waitlist effectively, optimizing table turnover rates.
- Communicated special requests to kitchen staff, ensuring customer satisfaction.
- Trained new hostesses on operational procedures and customer service standards.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05-2025
No Degree - Business
Ottawa University
Surprise, AZ01-2029
Skills
- OSHA certified
- Technical skills assessment - Sports Medicine April 2023
- CPR AED First aid certified
- Stop the bleed certified
- Certified in Stargard
- Staff training
- Conflict resolution
- Communication skills
- Team collaboration
- Problem-solving techniques
Timeline
Hostess
Babbos Italian Eatery
01.2025 - 05.2025
Assistant Manager
Surprise Aquatic Center
03.2023 - Current
High School Diploma -
Shadow Ridge High School
No Degree - Business
Ottawa University
AWARDS
Guard of the Summer - This award was for being the overall best lifeguard of the summer.
SSI of the session - This award was for being the best swim instructor of the session.
Top dog award - This award was for getting the first rescue of the season.