Shaisla Reel
Goodyear
Summary
Dynamic Dispatch Coordinator with proven expertise at Amexem Towing, LLC, enhancing logistics management and customer satisfaction. Skilled in optimizing driver schedules and employing creative problem-solving to resolve conflicts. Recognized for exceptional communication and multitasking abilities, ensuring efficient service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
Amexem Towing, LLC
11.2023 - 03.2025
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Emergency Road Service Dispatcher
Moorish Roadside, LLC
02.2021 - 05.2022
- Coordinated with tow truck operators for quick vehicle recovery, minimizing traffic disruptions due to accidents or breakdowns.
- Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
- Improved dispatcher performance through comprehensive training on emergency protocols and procedures.
Education
CNA Certification - Nursing Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN09-2011
Skills
- Location Routing
- Data entry
- Customer service
- Microsoft office
- Decision-making
- Cost determination
- Creative thinking
- Closing/Completing tasks
- Distance estimation
- Verifying coverage
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Clear communication
- Active listening
- Verbal communication
- Self motivation
Timeline
Dispatch Coordinator
Amexem Towing, LLC
11.2023 - 03.2025
Emergency Road Service Dispatcher
Moorish Roadside, LLC
02.2021 - 05.2022
CNA Certification - Nursing Assistant
Ivy Tech Community College of Indiana
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