Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shakia Neal

Phx

Summary

Professional in healthcare field, well-versed in sterile processing and infection prevention. Known for effectively managing instrument sterilization and ensuring compliance with strict hygiene standards. Valued team member who adapts to changing priorities and consistently delivers reliable results with focus on patient safety and quality care.

Overview

9
9
years of professional experience

Work History

Sterile Processing Technician

John C Lincoln Hospital
05.2024 - 06.2025
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.

Behavior Health Coach

Arizona Family and Youth Services
09.2020 - 02.2025
  • Providing behavior health treatment services for youth with high risk and complex emotional and behavior disorders
  • Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
  • Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
  • Maintained records of clients' health progress and compared to health goals.
  • Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.

Direct Care Staff/Caretaker

Sunny Field Residential
10.2022 - 05.2024
  • Creating, auditing and maintaining daily task books, vehicle logs, and house books
  • Processing and completing end of the month MPRS, activity calendars, bi-monthly monitoring forms, and coordinating home visits or preferred activities
  • Assist members with daily living and hygiene, meal preparation, household chores, goals, medication administration, relationship building and community involvement
  • Promote and ensure a safe and secure environment for all members and staff in the residence

Resolution Specialist

United Health Care
11.2016 - 08.2020
  • Verify patients eligibility for medical insurance to ensure proper coverage at the time of appointment
  • Maintained strict metric goals to make sure service levels were met
  • Answering incoming calls from health care providers (physicians, offices, clinics) identifying the providers needs such as claims, billing, authorizations or benefits
  • Focus on first call resolution, while navigating through complex computer systems to identify the status of the issue and provider an appropriate resolution for the provider

Education

Sterile Processing Cert -

Pima Medical Institute
08.2024

Associate of Science - Nursing

Phoenix Community College
Phoenix, AZ
05-2027

Skills

  • Excellent written and verbal communication
  • Knowledge of HIPPA and OSHA guidelines
  • Adaptability and flexibility
  • Medical terminology proficient
  • Outgoing strong work ethic
  • Flexible team player
  • Steam sterilization
  • Decontaminating surgical instruments
  • High-level disinfection

Affiliations

  • Bls Certification
  • CPR Certification

Timeline

Sterile Processing Technician

John C Lincoln Hospital
05.2024 - 06.2025

Direct Care Staff/Caretaker

Sunny Field Residential
10.2022 - 05.2024

Behavior Health Coach

Arizona Family and Youth Services
09.2020 - 02.2025

Resolution Specialist

United Health Care
11.2016 - 08.2020

Sterile Processing Cert -

Pima Medical Institute

Associate of Science - Nursing

Phoenix Community College

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Shakia Neal