Shakira Lugo
Phoenix
Summary
Dynamic customer service professional with a proven track record at Raising Cane's Restaurants, excelling in cash handling and team building. Recognized for enhancing customer satisfaction through personalized service and effective complaint resolution. Reliable and composed, I thrive in fast-paced environments, ensuring a clean and organized workspace while mentoring new team members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Raising Cane's Restaurants
Phoenix
01.2025 - Current
- Personalized service for each customer, significantly boosting satisfaction levels.
- Maintained organized, clean, and well-stocked check-out areas to enhance store appeal.
- Trained and mentored new cashiers, fostering a skilled and efficient team.
- Ensured orderly work area and maintained organized cash drawer.
- Greeted customers promptly and addressed inquiries effectively.
- Counted and balanced cashier drawers to uphold accuracy in transactions.
Customer Service Representative
Party City
Phoenix
08.2024 - 12.2024
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness and presentation of stock room and production floor.
Education
High School Diploma -
Hope High School
7620 W Lower Buckeye Rd Phoenix AZ 8504306-2025
Skills
- Customer service and satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Retail merchandising
- Cleaning and sanitizing
- Team building
Certification
Lash technician Training - Completed on March 26,2023
Languages
SPANISH
Timeline
Cashier
Raising Cane's Restaurants
01.2025 - Current
Customer Service Representative
Party City
08.2024 - 12.2024
High School Diploma -
Hope High School
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