SHAMARA JACKSON
Phoenix
Summary
Customer service representatives with expertise excel in patient registration and admissions, delivering exceptional service in dynamic settings. Experienced with comprehensive screening skills. Communicative professional delivering client needs, conducting assessments and planning treatments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tri-City Cardiology
11.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
MRI Technologist Intern
Arizona Diagnostic Radiology
07.2024 - 10.2024
- Operated MRI equipment following established safety protocols and procedures.
- Collaborated with medical staff to ensure timely patient care.
- Monitored patient comfort during MRI scans and addressed concerns.
- Collaborated with other healthcare professionals regarding patient care plans.
- Evaluated images for quality assurance purposes, ensuring accuracy of scans.
- Provided detailed instructions to the patient before and during the scan.
- Administered contrast agents under direct supervision of a licensed technologist.
- Wrote reports summarizing testing procedures and outcomes for physicians.
Technologist Assistant
SimonMed Imaging
08.2021 - 09.2023
- Executed job functions accurately by adhering to detailed guidelines, improving team efficiency.
- Provided compassionate support to over 100 patients, enhancing their comfort and communication in critical care settings.
- Efficiently prepared two exam rooms daily, ensuring optimal organization and cleanliness for seamless patient experiences.
- Thoroughly screened over 200 patients for MRI safety, ensuring compliance with all safety guidelines.
- Efficiently prepare and position 20+ patients daily for exams, starting IVs, and ensuring their comfort throughout the process.
Front Desk Representative
SimonMed Imaging
03.2020 - 07.2021
- Responded to over 100 phone inquiries weekly, enhancing customer satisfaction by 20% through effective communication.
- Streamlined patient registration process, reducing wait times, and improving patient satisfaction scores.
- Registering patient data.
- Verifying payments due.
- Resolved over 100 inquiries weekly on best practices, enhancing team understanding and compliance.
Level II Scheduler
SimonMed Imaging
10.2019 - 03.2020
- Efficiently coordinated over 50 patient appointments monthly for MRI, ultrasound, and CT scans, adhering to established guidelines.
- Efficiently organized and filed over 300 financial documents.
- Utilize knowledge of commonly used practices and procedures, as well as having knowledge of insurance plans, to educate the patients and complete additional tasks as assigned by management.
Front Desk Lead
Tucker Enterprise
07.2016 - 11.2017
- Executed daily deposits, ensuring funds are accurately recorded each week.
- Addressed and resolved 95% of patient complaints, enhancing satisfaction.
- Optimized supply ordering process, achieving 95% on-time delivery for all departments.
- Optimized the team schedule by managing appointments.
- Streamlined facility log updates, ensuring 100% accuracy and organization for enhanced operational efficiency.
Education
Some College (No Degree) - Magnetic Resonance Imaging
Smith Chason College
Phoenix, AZHigh School Diploma -
Academy of Careers And Exploration
Helendale, CA05.2017
Skills
- Appointment scheduling
- Clerical skills
- Electronic health records (EHR)
- HIPAA compliance
- Medical terminology
- Patient confidentiality
- Patient registration
- Phlebotomy
- Data Entry
- Team Collaboration
- Communication Skills
- Problem-Solving
- Documentation
- Customer Service
Certification
- Phlebotomy Certification, 02/01/23
- CPR/AED/FIRST Certification, 07/01/24
Education
other
Training
- Emergency medical response training
- Sports medicine training
- Accelerated office skills
- MRI Safety
- Patient Care
References
References available upon request.
Timeline
Front Desk Receptionist
Tri-City Cardiology
11.2024 - Current
MRI Technologist Intern
Arizona Diagnostic Radiology
07.2024 - 10.2024
Technologist Assistant
SimonMed Imaging
08.2021 - 09.2023
Front Desk Representative
SimonMed Imaging
03.2020 - 07.2021
Level II Scheduler
SimonMed Imaging
10.2019 - 03.2020
Front Desk Lead
Tucker Enterprise
07.2016 - 11.2017
High School Diploma -
Academy of Careers And Exploration
Some College (No Degree) - Magnetic Resonance Imaging
Smith Chason College