Dedicated customer service representative with strong problem resolution skills. Proven ability to enhance customer satisfaction through effective communication and active listening.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Discover Card Financial Services
Remote/phoenix Az
10.2023 - 03.2025
Assisted customers with inquiries, providing accurate information on products and services.
Resolved customer complaints efficiently, ensuring high satisfaction levels.
Processed transactions accurately, maintaining attention to detail in financial operations.
Collaborated with team members to streamline service processes and enhance efficiency.
Customer Service Representative
Discover Credit Card
Remote/phoenix Az
04.2022 - 12.2022
Utilized CRM software to track customer interactions and improve service delivery.
Educated customers on account features, fostering better understanding of services offered.
Managed multiple customer interactions simultaneously, demonstrating strong time management skills.
Conducted follow-ups to ensure resolution of issues, reinforcing commitment to customer care.
Medical Billing Specialist
United Surgical Partners
Remote Phoenix Arizona
08.2012 - 04.2022
Processed medical claims accurately, ensuring timely submission to insurance providers.
Reviewed and resolved billing discrepancies, enhancing overall revenue cycle efficiency.
Collaborated with healthcare teams to streamline patient registration and billing processes.
Mentored junior staff on coding practices and compliance regulations for optimal accuracy.