Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamell Pete

Phoenix

Summary

Dedicated customer service representative with strong problem resolution skills. Proven ability to enhance customer satisfaction through effective communication and active listening.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Discover Card Financial Services
Remote/phoenix Az
10.2023 - 03.2025
  • Assisted customers with inquiries, providing accurate information on products and services.
  • Resolved customer complaints efficiently, ensuring high satisfaction levels.
  • Processed transactions accurately, maintaining attention to detail in financial operations.
  • Collaborated with team members to streamline service processes and enhance efficiency.

Customer Service Representative

Discover Credit Card
Remote/phoenix Az
04.2022 - 12.2022
  • Utilized CRM software to track customer interactions and improve service delivery.
  • Educated customers on account features, fostering better understanding of services offered.
  • Managed multiple customer interactions simultaneously, demonstrating strong time management skills.
  • Conducted follow-ups to ensure resolution of issues, reinforcing commitment to customer care.

Medical Billing Specialist

United Surgical Partners
Remote Phoenix Arizona
08.2012 - 04.2022
  • Processed medical claims accurately, ensuring timely submission to insurance providers.
  • Reviewed and resolved billing discrepancies, enhancing overall revenue cycle efficiency.
  • Collaborated with healthcare teams to streamline patient registration and billing processes.
  • Mentored junior staff on coding practices and compliance regulations for optimal accuracy.

Education

High School Diploma -

North High School
Phoenix, AZ
06-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Customer satisfaction measurement
  • Call center operations

Timeline

Customer Service Representative

Discover Card Financial Services
10.2023 - 03.2025

Customer Service Representative

Discover Credit Card
04.2022 - 12.2022

Medical Billing Specialist

United Surgical Partners
08.2012 - 04.2022

High School Diploma -

North High School
Shamell Pete