Shamkhal Aslanov
Baku
Summary
Lead Specialist in Customer Service at BAL LINE CJSC, adept at enhancing customer satisfaction through effective communication and analytical thinking. Expert in betting analysis and fraud prevention, successfully managed risk strategies that safeguarded financial stability while fostering teamwork and adaptability within the customer service team.
Overview
6
6
years of professional experience
Work History
Lead Specialist in Customer Service
BAL LINE CJSC
Baku
02.2020 - 09.2025
- Providing high-quality support services to customers in the betting field
- Resolving customer inquiries promptly and effectively
- Coordinating with the customer service team via chat, email, and phone
- Mediating in complaint and problem resolution to enhance customer satisfaction
- Supporting the training and development of team members
- Betting Industry Knowledge: Deep knowledge of betting rules, odds, bonus systems, and payment methods
- Tracking inquiries through internal systems and CRM
- Controlled and managed betting risks to ensure the company’s financial stability.
- Analyzed odds, monitored sports events, and adjusted betting lines to minimize potential losses.
- Set and monitored player limits, identified suspicious activity, and prevented fraud.
- Balanced exposure across betting outcomes and made decisions on high-stake bets.
- Monitored deposits and withdrawals, verified transactions, and ensured compliance with internal policies.
- Oversaw customer activity on the platform, identified and prevented arbitrage strategies.
- Managed and approved bonus distributions while preventing abuse of bonus programs.
- Collaborated with Finance, Analytics, and Compliance teams to detect money laundering and other suspicious operations.
- Prepared regular risk reports and developed recommendations to improve risk management strategy.
Education
Bachelor - Faculty of World Economy
AZERBAIJAN STATE UNIVERSITY OF ECONOMICS
Baku01.2019
Skills
- Communication Skills
- Patience and Stress Resilience
- Teamwork Skills
- Analytical Thinking
- Flexibility and Adaptability
- Time Management
- Customer support
- Betting analysis
- Fraud prevention
Hobbies and Interests
Playing football
Languages
- Azerbaijani (excellent)
- Russian (excellent)
- English (intermediate)
Personal Information
- Date of Birth: 12/12/96
- Marital Status: Married
LANGUAGES
Russian
First Language
Timeline
Lead Specialist in Customer Service
BAL LINE CJSC
02.2020 - 09.2025
Bachelor - Faculty of World Economy
AZERBAIJAN STATE UNIVERSITY OF ECONOMICS