Shamkhal Aslanov

BAL LINE CJSC

Baku

02.2020 - 09.2025

Providing high-quality support services to customers in the betting field
Resolving customer inquiries promptly and effectively
Coordinating with the customer service team via chat, email, and phone
Mediating in complaint and problem resolution to enhance customer satisfaction
Supporting the training and development of team members
Betting Industry Knowledge: Deep knowledge of betting rules, odds, bonus systems, and payment methods
Tracking inquiries through internal systems and CRM
Controlled and managed betting risks to ensure the company’s financial stability.
Analyzed odds, monitored sports events, and adjusted betting lines to minimize potential losses.
Set and monitored player limits, identified suspicious activity, and prevented fraud.
Balanced exposure across betting outcomes and made decisions on high-stake bets.
Monitored deposits and withdrawals, verified transactions, and ensured compliance with internal policies.
Oversaw customer activity on the platform, identified and prevented arbitrage strategies.
Managed and approved bonus distributions while preventing abuse of bonus programs.
Collaborated with Finance, Analytics, and Compliance teams to detect money laundering and other suspicious operations.
Prepared regular risk reports and developed recommendations to improve risk management strategy.