Shamkhal Gurbanov

• Responded to telephone enquiries from clients, vendors and members of public. Gathered data to create Excel spreadsheets for budget and inventory management. Coordinated project meetings, documenting key action items and decisions. Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress. Supported teams to overcome obstacles and reach project objectives.

Managed a team of 32 volunteers as the coordinator of the cheering team for the Baku Marathon. Recruited, trained, and coordinated volunteers to provide enthusiastic support and encouragement to participants along the race route.
Organized the preparation of motivational posters and materials to enhance the cheering experience. Demonstrated effective leadership and organizational skills to ensure the smooth operation of the cheering team. Contributed to the overall success of the event by enhancing the participant and spectator experience through engaging support activities.

• Assisted with special events and programs. Maintained clean, neat, and operational facilities to serve program needs. Supported engaging, fun, and smooth-running events by helping with organization and planning.

• Supervised team members to confirm compliance with set procedures and quality requirements. Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Managed and instructed a team of 22 volunteers, providing necessary training and guidance to ensure effective performance at the event. Coordinated volunteer tasks and schedules, ensuring smooth operations and maximum engagement during the Marathon. Motivated and supported the cheering team to deliver exceptional energy and enthusiasm, contributing to the event's overall success. Focused on optimizing volunteer contributions to create a positive atmosphere for participants and spectators.

• Assisted in providing high-level hospitality services to VIP guests, sponsors, and team members, managed seating arrangements, supported food and beverage service, and ensured a premium experience for guests. Supported event logistics, including setting up and breaking down hospitality areas, ensuring smooth transitions between event activities. Communicated effectively with guests and team members to address specific needs and enhance service quality. Ensured compliance with health and safety standards, maintaining an organized and welcoming environment for all attendees. Collaborated within a team to deliver excellent customer service and represent the brand’s values during prestigious events.

• * Translator at concerts of big stars of Russia and Turkey. Checking and placing the tickets of the guests and then ensuring the comfort of the guests at the time of the concert.

• Hospitality services were provided in the VIP area during the UEFA Euro 2020 tournament in Baku, and the participation of VIP and VIP+ guests in the events was ensured, offering them high-quality service. Guests' needs were met throughout the event, contributing to the smooth progression of the organization. Assistance was provided with communication and guidance, and guests were informed about the event details. A professional attitude was maintained, ensuring the satisfaction of all guests throughout the event and creating a positive experience.

• Demonstrated respect, friendliness and willingness to help whenever needed.
  Used critical thinking to break down problems, evaluate solutions, and make decisions.tayed current on processes and procedures to offer relevant assistance. Developed appropriate resources to meet needs of diverse audiences. Worked flexible hours, covering nights, weekends and bank holidays. Processed invoices and payment runs with complete accuracy.
  Created and maintained displays and signs. Promoted continuous improvement by problem-solving and sharing suggestions optimize team operations

• Recruitment of volunteers in the union, preparation of a work zone for them, preparation and implementation of events

• Hosted VIP and VIP+ guests at the YouthVision Music Contest, ensuring a seamless and enjoyable experience throughout the event. Provided translation services from English to assist in communication with international guests, ensuring clear understanding of event details. Coordinated special requests and managed guest relations, contributing to the successful execution of a high-profile event. Maintained a professional and welcoming atmosphere, ensuring all guests received top-tier service and attention.

• Lead and guided tours, delivering engaging narratives and historical insights. Assisted with language translation and cultural interpretation for seamless experience. Answered visitor questions and signposted further services to enchance visitor experience.