SHAMSADDIN SHARIFOV
Baku
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Telecommunications Companies. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Manager
Majorel Azerbaijan
Baku, Azerbaijan
10.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Vice-President/ Senior Sales Specialist
UniEra Consulting
Chicago, USA
04.2023 - 07.2024
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Increased sales $5000 through aggressive sales program overhaul, market campaigns, and new product launches.
Customer Support Representative
Majorel Azerbaijan
Baku, Azerbaijan
07.2023 - 10.2023
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Social Media Customer Representative
Positive Call Center - Sunexpress Airlines
Baku, Azerbaijan
02.2022 - 09.2022
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked well in a team setting, providing support and guidance using outbound activities in Salesforce.
Education
Master of Science - International Business
WSB University
Dąbrowa Górnicza, Poland09.2025
Bachelor of Arts - Bachelor of Arts in Public Affairs
ADA University
Baku, Azerbaijan07.2023
Skills
- Customer Service
- Organizational Skills
- Documentation and Reporting
- Problem-solving aptitude
- Team building
- Analytical Skills
- Problem Resolution
- Multitasking Abilities
- Team Development
- Lead Generation
Languages
Azerbaijani (native)
Proficient
C2
English (fluent)
Advanced
C1
Turkish (fluent)
Proficient
C2
Russian (basic)
Intermediate
B1
Lithuanian (basic)
Elementary
A2
Technicalskills
Proficiency in Microsoft Office Suite - Word, PowerPoint, Excel
Activitiesawards
- Academic Internship - Parliament of Azerbaijan / Milli Majlis, Deputy Assistant, January 2023 – February 2023, Baku, Azerbaijan.
- Academic Internship - Cabinet of Ministers of Azerbaijan Republic, General Government Sector, June 2022 – July, Baku, Azerbaijan.
- Erasmus+ Program - Vytautas Magnus University - International Summer School, July 2022 – August 2022, Kaunas, Lithuania.
- Exchange Program - Vytautas Magnus University - Faculty of Political Science and Diplomacy, August 2021 – December 2021, Kaunas, Lithuania.
Hobbies and Interests
- Travelling
- Music
- Reading
- Driving
Certification
- Certificate of Completion for successful completion of the Youth SDG and Finance Academy in the framework of “Sustainable, Integrated, and Gender Inclusive Finance Framework for Azerbaijan, Beyond Oil” jointly implemented by Ministry of Economy of the Republic of Azerbaijan and UNDP Azerbaijan between 31 March – 29 April 2023, Baku Azerbaijan
- Certificate of Achievement for completing a 120-hours academic “Lithuanian Language and Culture Summer Course” at Vytautas Magnus University, Kaunas, Lithuania, August 14, 2022
- Certificate of Participation in project of “TGT Boot Camp” held by Union of Student Youth Organizations of Azerbaijan, Baku, Azerbaijan, September 2020
- Certificate of Participation in “Online Career Forum of Youth”, Baku, Azerbaijan, September 2020
- Certificate of Participation in project of “Everything for Karabakh” held by GUYS Organization, Baku, Azerbaijan, August 18, 2020
- Certificate of Participation in training of “Brain Design” forum, Baku, Azerbaijan, August 08, 2020
- Certificate of Completion for Successfully Completing Upper-Intermediate/ B2 level in English for Academic and Professional Purposes Program, Baku, Azerbaijan, December 2019
- Silver Certificate for Active Volunteering Performance within the ADA Volunteers Movement, Baku, Azerbaijan, November 08, 2019
- Certificate of Appreciation for voluntary participation during IV English Language Olympiad for Academic Purposes, Baku, Azerbaijan, May 2019
Timeline
Team Manager
Majorel Azerbaijan
10.2023 - Current
Customer Support Representative
Majorel Azerbaijan
07.2023 - 10.2023
Vice-President/ Senior Sales Specialist
UniEra Consulting
04.2023 - 07.2024
Social Media Customer Representative
Positive Call Center - Sunexpress Airlines
02.2022 - 09.2022
Master of Science - International Business
WSB University
Bachelor of Arts - Bachelor of Arts in Public Affairs
ADA University
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