Shamsa Al Neyadi
Information Security Specialist skilled in Network Security and Technical Support
Abu Dhabi
Summary
Experienced Information Security Specialist with expertise in network security, risk management, and technical support. Proficient in managing and securing IT infrastructures, including database management, network optimization, and cybersecurity. Proven ability to troubleshoot and resolve complex technical issues, with a strong background in data analysis and IT project management. Holds advanced certifications in Network Security, AI Services, and Cloud Infrastructure. Seeking to contribute to an organization's success through advanced technical skills and innovative solutions.
Overview
15
15
years of post-secondary education
10
10
Certifications
Work History
Information Technology Lab Engineer
Institute of Applied Technology
5 2023 - Current
- Manage the installation, maintenance, and troubleshooting of IT systems across multiple labs, ensuring smooth operations
- Lead efforts to implement network security measures, significantly reducing system vulnerabilities
- Provide technical support to students and staff, resolving 95% of issues on the first attempt, enhancing user satisfaction.
Data Collecter and Analyzer
SCAD
- Successfully compiled and analyzed customer feedback to pinpoint areas for improving service delivery
- Provide Recommendations to management based on the data analysis
- Collected and updated stakeholder information, ensuring accuracy and completeness
- Contributed to enhancing service delivery and ensuring stakeholder satisfaction.
Information Technology Intern
ALAIN DISTRIBUTION COMPANY
- Worked across multiple sections of the IT department, gaining a holistic understanding of the organization's technology infrastructure
- Configured and maintained network devices such as switches, routers, and access points, while optimizing LAN/WAN protocols and wireless networks to reduce downtime
- Collaborated with senior engineers to troubleshoot network issues, ensuring high system availability and improved performance.
Education
Master of Engineering Management, Engineering
United Arab Emirates University
Al Ain City, United Arab Emirates 04.2001 - 06.2016
Bachelor of Information Security
United Arab Emirates University
Al Ain City, United Arab Emirates06.2013
Skills
Network Security and Management (VLANs, LAN/WAN, Wireless Networks)
Database Management (MySQL, Oracle DB)
Data Analytics and Visualization (Power BI, Tableau)
Risk Management (ISO 31000:2018 Certified)
Information Security (Firewalls, Encryption Protocols)
Cloud Infrastructure (Oracle Cloud, AWS)
Programming Languages (Python, Java)
Technical Support (Hardware/Software Troubleshooting, Help Desk)
Certification
IT Specialist - Network Security (Cisco)
Timeline
Master of Engineering Management, Engineering
United Arab Emirates University
04.2001 - 06.2016
Information Technology Lab Engineer
Institute of Applied Technology
5 2023 - Current
Data Collecter and Analyzer
SCAD
Information Technology Intern
ALAIN DISTRIBUTION COMPANY
Bachelor of Information Security
United Arab Emirates University
IT Specialist - Network Security (Cisco)
Google IT Support Specialization - Google
iOS Developer Fundamentals - Emirati Digital Academy - Nomo Program
Technology and AWS Cloud - AWS
Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate - Oracle
Blockchain Technology and Applications (2023) - Etisalat
Certified ISO 31000:2018 Risk Manager (2023)
Freelancer - Web and Graphic Design (The Fifth Element Academy (AZM)
Data Analysis and Visualization, Power BI - AL Ghurair Foundation - Tech UP
Digital Marketing (Using Google Analytics, Google Analytics Campaign URL Builder, Social Media Marketing) - Future Shaper
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