Shana Manor

This position requires quick decision-making, managing a team under pressure, and maintaining operational efficiency during peak times In this role, I took on more responsibility, including supervising team members, handling complex issues that arose during shifts, and ensuring that service levels were met without compromising quality. By effectively managing the shift, I helped maintain productivity and morale, contributing to the overall success of the team. This role also helped me develop a stronger understanding of the operational needs during high-demand periods, and I was able to train and mentor junior team members to perform at their best. I consistently met all of my performance metrics throughout the year, with particular success in exceeding expectations for collections and curae applications. I achieved collecting my monthly goal by surpassing my target by thousands of dollars each month This was a result of my proactive approach, attention to detail, and consistent follow-up with clients to ensure current as well as past due balances were collected. I am responsible for delivering exceptional customer service by ensuring every patient is treated with fairness, respect, and professionalism. This role includes accurately updating patient demographic information, verifying insurance coverage, and generating precise cost estimates for services.

Key Responsibilities:

• Provide excellent customer service to all patients, addressing questions and concerns in a professional and courteous manner.
• Ensure that all patients are treated with fairness, dignity, and respect.
• Accurately collect and update patient demographic information in the system.
• Verify insurance coverage and eligibility prior to scheduled appointments.
• Generate and review accurate cost estimates for medical services based on insurance and service details.
• Communicate clearly with patients about their financial responsibilities.
• Collaborate with clinical and administrative staff to ensure a smooth patient experience.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Proficiency in using electronic medical records (EMR) systems.
• Knowledge of insurance plans and medical billing processes.
• Ability to handle confidential information with discretion.
• Customer service experience in a healthcare setting is preferred.