Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanail S. Cly

Phoenix,AZ

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

10
10
years of professional experience

Work History

Food Court Assistant Manager

Lone Butte Casino
05.2024 - Current
  • Demonstrated flexibility in adapting to changing shift requirements or covering additional responsibilities when necessary due to fluctuations in staffing levels.
  • Promoted a safe working environment by strictly following established safety protocols and guidelines in the workplace.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed inventory levels by conducting regular stock checks and placing timely orders for supplies.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Collaborated with team members to optimize workflow efficiency during peak service hours.

Assistant Manager

Lone Butte Casino
07.2018 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assessed team members, provide ongoing direction, mentoring, and support.
  • MICRO knowledge
  • Efficiently resolved problems or concerns to satisfaction
  • Completed opening, closing, and shift change task to promote restaurant efficiency
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Restaurant Supervisor

Wild Horse Pass Casino
07.2016 - 07.2018
  • Supervised Café 24/7, Poker, and Coffee Shop. Assisted where ever I was needed.
  • Ensured that all food prep area were kept clean
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Cashier

Wild Horse Pass Casino
07.2015 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Education

Some College (No Degree) - General Studies

San Juan College
Farmington, NM

High School - undefined

Monument Valley High School
Kayenta, AZ
08.2009

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Scheduling and coordinating
  • Schedule oversight
  • Inventory management

Timeline

Food Court Assistant Manager

Lone Butte Casino
05.2024 - Current

Assistant Manager

Lone Butte Casino
07.2018 - 05.2024

Restaurant Supervisor

Wild Horse Pass Casino
07.2016 - 07.2018

Cashier

Wild Horse Pass Casino
07.2015 - 07.2016

High School - undefined

Monument Valley High School

Some College (No Degree) - General Studies

San Juan College

Similar Profiles

CREATE PROFILE
Shanail S. Cly