Shanaye Wilhelm
Tucson
Summary
Accomplished in restaurant operations and mentoring new employees, I leveraged exceptional communication and leadership to enhance service standards at Caterpillar. Expert in safe food handling and POS systems, I significantly improved guest satisfaction. My proactive approach and ability to drive team performance have been pivotal in achieving operational excellence.
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
8
8
years of professional experience
Work History
Hospitality Associate
Caterpillar
09.2024 - 12.2024
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Identified and resolved customer complaints concerning food and food allergies.
- Planned and executed more than Ten special event dinners per month.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
Server Trainer
Teds Cafe Escondido
04.2024 - 08.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Monitored new server performance and offered continuous support throughout training period.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Professional Leasing Consultant
Haley Residential
01.2022 - 06.2023
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Barista Shift Supervisor
Viridian Coffee Co.
01.2021 - 09.2021
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served consistent portions following recipes and control standards.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Lead Server
Italian Kitchen by Wolfgang Puck
01.2018 - 03.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Make recommendations for best food and wine pairings to compliment and enhance flavors.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server Assistant
Cool River Cafe
09.2016 - 01.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted customers with carry-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
Education
No Degree - Real Estate License
CE Shop
Lawton, OK05-2023
High School Diploma -
James Martin High School
Arlington, TX06-2015
Skills
- Restaurant operations
- New employee mentoring
- Safe food handling
- POS system proficiency
- Food and beverage pairings
- Strong leadership
- Exceptional communication
- Cash handling
- Food safety compliance
- Staff monitoring
- Sanitation standards
Timeline
Hospitality Associate
Caterpillar
09.2024 - 12.2024
Server Trainer
Teds Cafe Escondido
04.2024 - 08.2024
Professional Leasing Consultant
Haley Residential
01.2022 - 06.2023
Barista Shift Supervisor
Viridian Coffee Co.
01.2021 - 09.2021
Lead Server
Italian Kitchen by Wolfgang Puck
01.2018 - 03.2019
Server Assistant
Cool River Cafe
09.2016 - 01.2018
No Degree - Real Estate License
CE Shop
High School Diploma -
James Martin High School
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