Shane Dangler

• Provided top tier customer service for an territory leading agency with a $13M book of business
• Worked effectively in fast-paced environment, addressing customers concerns and ability to cross sell while providing excellent customer service
• Skilled at working independently and collaboratively in a team environment

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
• Maintained a personable yet professional relationship with residents to create a positive living environment per the companies expressed goals.

● Took verbal statements from all parties involved for damaged vehicle claims.

● Investigated information provided (statements, photos, etc.) regarding the service where alleged damage occurred.

● Using mechanical and operational knowledge of vehicles and towing industry standards to determine liability on the damages being claimed.

● Delivered liability decision to all parties involved, explaining in detail the reasons for the decision.

● Maintained cases and additional needs, including reviewing rental car and supplemental damage requests.

● Managed over 200 customers and a large-scale inventory to provide first aid and safety solutions catered to each customer.

● Understanding of OSHA & ANSI requirements and how they’re relevant to each clients’ needs.

● Deciphered client needs and provided individual solutions based on value, benefits, and costs.

● Maintained strong customer relations and built rapport to facilitate sales and sustain retention.