Shane Lambert

Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs and provide multidiscipline services in accordance with each job description in support of the assigned service area. Serves as a liaison between facility staff and information technology. Communicates with customers throughout the lifecycle of the provided service to ensure the customer stays informed.

Leads projects through interactions with customers, support services and vendor partners. Assessing, designing, planning and developing detailed specifications for project assignments. Attends or facilitates routine meetings; participating in the support of large-scale information technology and facility driven projects to ensure proper support and assistance. Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections

Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Attends routine meetings in support of continual service improvements, standards and best practices
Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications. Documents all actions of end-user requests and/or problem resolution using tracking management systems. Keeps customers informed throughout fulfillment and troubleshooting process.

Manages procurement of IT services and products. Participates as a team member for vendor selection. Follows all asset management procedure and guidelines. Ensures order and stock management are maintained6.Coordinates or facilitates installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Basic telephony station programming, installation and management of telephone and voice mail system(s) plus ancillary equipment

Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity

Conducts needs assessment and provides recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs. May determine and design end user training and curriculum for applications and systems Facilitates the initial rollout and ongoing training of the user community. Provides guidance and serves as escalation point to junior members of the department

● Coordinate meetings and contacts to Vendors for project conversations and equipment.
● Order and assemble medical grade endpoint carts with desired peripherals.
● Research products/peripherals to be used in projects.
● Order and coordinate any modifications to needed equipment.
● Contact necessary departments to get approvals or answers for crucial security questions and concerns.
● Test/demo Vendor software.
● Obtain/create custom security monitoring.

● Knowledge of Windows 7 OS, Windows 8 OS, And Windows 8.1 OS.
● IT for internal use for Intel Corporation.
● Logistics for internal use for Intel Corporation.
● Use of computer programs that are standard and customary.
● Computer hardware replacing knowledge.
● Hands on knowledge of wireless and LAN trouble shooting.
● Knowledge of connecting and disassembling of Desktop set up and components to standard and mobile stations.
● Install and rebuild full desktop stations inside the Intel FAB.
● Maintain a stock room of Desktops and all necessary IT peripherals needed in the FAB.
● Work with several other Intel groups in order to complete large projects in a quick and timely manner.
● Support and sustain all desktops inside of Intel Fab 32 and Fab 12.
● Manage a large team of techs to complete open tickets in an expedited time and not breach SLA.
● Setup, configure, and manage encryption using Intel Self Encrypting drives, McAfee Endpoint Encryption, Symantec PGP Encryption, Microsoft BitLocker and Intel Self Encrypting Drive.
● Supporting Windows 7, Windows 8, Windows 8.1, Windows 10 Server installation and configuration.
● Installation, test and configuration of Network security including VPN.
● Troubleshoot and Maintain Laptop, Desktop, and Engineering systems diagnostics.
● Setup TCP/IP Wired and Wireless Network configuration.
● Active Directory-System and Client administrator.
● Removal of Virus, Malware and Spyware from user systems.
● Software installations including Office2007/2010/2013. Installation and configuration of McAfee Endpoint Encryption, Bit locker Encryption. Intel Self Encrypting Hard drives.
● Troubleshoot Advanced hardware and software issues .
● Proficient using, Integrated Service Management Platform and BMC Remedy/IPRO/GEMS/IMCT/E2E.
● Manage mobile devices in an enterprise environment using Mobile Iron, Good Enterprise, and BlackBerry Enterprise Server.
● Manage mobile devices in an enterprise environment using Mobile Iron, Good Enterprise, and BlackBerry Enterprise Server.
● Manage a full stock of Intel Laptop, Desktop and SSD assets.
● Migrate user data manually and using Intel Account Recovery Tool.
● Image Lenovo, HP, Dell, Toshiba, Asus and Mac laptops, desktops, Ultrabooks, and tablets.
● Completed a mass Windows 10 upgrade for 3 FAB’s.
● Clear, configure port switches with port security on internal FAB network.