Possessing excellent communication and persuasive skills combined with a positive, upbeat demeanor. Understanding of customer relationship management and sales tactics, proficient in using telemarketing software and handling objections effectively.
Overview
2
2
years of professional experience
Work History
Telemarketer; Customer Service Representative
State Farm
Brooklyn, NY
06.2021 - 01.2023
Identified and cold called prospective customers / former customers to offer State Farm's services
Used phone communication skills to give excellent customer service regarding policies, billing, and various complaints
Organized, sorted, and digitally filed paperwork for agents
Valet Attendant
Epic Valet
Scottsdale, AZ
08.2021 - 12.2022
Attended to customers and provided excellent customer service at high end restaurants
Enhanced the overall experience for guests and customers with quick and friendly service
Education
Bachelor's Degree - Business Management
Arizona State University W.P. Carey School of Business
Customer Service Representative /Customer Service Telemarketer at Daesung Global Network (Daesung Energy)Customer Service Representative /Customer Service Telemarketer at Daesung Global Network (Daesung Energy)