Shane Shannon
Scottsdale
Summary
Possessing excellent communication and persuasive skills combined with a positive, upbeat demeanor. Understanding of customer relationship management and sales tactics, proficient in using telemarketing software and handling objections effectively.
Overview
2
2
years of professional experience
Work History
Telemarketer; Customer Service Representative
State Farm
06.2021 - 01.2023
- Identified and cold called prospective customers / former customers to offer State Farm's services
- Used phone communication skills to give excellent customer service regarding policies, billing, and various complaints
- Organized, sorted, and digitally filed paperwork for agents
Valet Attendant
Epic Valet
08.2021 - 12.2022
- Attended to customers and provided excellent customer service at high end restaurants
- Enhanced the overall experience for guests and customers with quick and friendly service
Education
Bachelor's Degree - Business Management
Arizona State University W.P. Carey School of Business
Tempe, AZ12.2024
Private Pilot License -
American Flyers
Scottsdale, AZ01.2025
Skills
- Pilot
- Aviation knowledge
- Fast learner
- Customer service
- Email and telephone etiquette
Timeline
Valet Attendant
Epic Valet
08.2021 - 12.2022
Telemarketer; Customer Service Representative
State Farm
06.2021 - 01.2023
Private Pilot License -
American Flyers
Bachelor's Degree - Business Management
Arizona State University W.P. Carey School of Business
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