- English - Expert
Isidra Pedrego
Avondale,AZ
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in my desired job role.
Overview
12
12
years of professional experience
Work History
Hostess
Jai Dining Services
05.2016 - Current
- Take orders and give beverages to patrons while offering excellent customer service
- Maintained establishment cleanliness
- Collected payments from customers/maintained cash inventory until the end of shift
- Answered phone calls, spoke with patrons and continued to provide excellent customer service levels during high volume peaks
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Phlebotomist
Sonora Quest Laboratories
11.2021 - 09.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Phlebotomist
Central Clinical Labs
08.2020 - 11.2021
- Performed blood draws and processing procedures for physicians, nursing homes, hospitals, rehabilitation centers, and homebound patients
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
Phlebotomist
Biomat USA
02.2019 - 08.2020
- Performed blood draws and processing procedures, managed draw
- Station daily operational tasks such as organizing reports and draw station documentation
- Consistently asked by other phlebotomists to perform venipunctures they were not comfortable with performing
- Gained skill and experience as a leader as I supervised and managed donor floor employee production operations, resulting in
- Better workplace culture
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Full Time Clerk
QuikTrip
09.2012 - 05.2016
- Maintain store cleanliness, throughout high volume peaks
- Assist other stores in need throughout the valley
- Assist management with projects involving inventory and store operations
- Provide excellent customer service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05-2012
Skills
- Windows
- Phlebotomy
- Laboratory experience
- Clinical laboratory experience
- Computer skills
- Leadership
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Data entry
- Active listening
- Critical thinking
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Insurance verification
- Organizational growth
- Multitasking proficiency
- Healthcare compliance
Languages
Timeline
Phlebotomist
Sonora Quest Laboratories
11.2021 - 09.2023
Phlebotomist
Central Clinical Labs
08.2020 - 11.2021
Phlebotomist
Biomat USA
02.2019 - 08.2020
Hostess
Jai Dining Services
05.2016 - Current
Full Time Clerk
QuikTrip
09.2012 - 05.2016
High School Diploma -
Trevor Browne High School
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