Shanel Bernett
Scottsdale
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong ability to improve team performance and grow revenue through exceptional customer service and leadership skills. I've worked every position in the food and beverage industry from management, line cook, server, VIP host, hostess, and bartender from high volume special events, sports bars, family restaurants, fine dining and hotels. I'm a well- rounded employee with wide- range history in the service industry. Bringing passion for hospitality and fun. Holder of a positive attitude with unwavering commitment to customer service and a strong following.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Restaurant Bar Manager
Philly's Sports Grill
05.2023 - 12.2023
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Motivated staff to perform at peak efficiency and quality.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Ernie's Inn Scottsdale
11.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
General Manager/Managing Bartender
Arena Sports Grill And Bar
05.2022 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Served high customer volumes during special events, nights, and weekends.
- Trained new employees on proper protocols and customer service standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Food and Beverage Manager
Hotel Valley Ho
03.2021 - 05.2022
- Ran multiple areas of the hotel such as in room dining, mini bar and hotel shop but primarily pool operations. Including but not limited to the following responsibilities for each:
- Worked with Resort Pass flexing cabana rentals to exceed revenue goals each quarter.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Bartender
Loco Patron
03.2020 - 03.2021
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Managed multiple customers per shift while simultaneously assisting 4-8 restaurant servers
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Bartender
Rockbar Inc.
02.2016 - 09.2020
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Helped drive average ticket increases by upselling customers from shelf to premium brands.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Monitored patrons to keep alcohol consumption at designated levels.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Goodwood Tavern
03.2015 - 03.2019
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Kept bar stocked, organized and prepped.
- Knowledge of inventory on hand, drink mechanics, & drink pricing.
- Ability to run entire bar solo, acting as manager, barback, food runner, and bartender simultaneously.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Offered preferred tables and other special accommodations to VIP customers.
Education
High School Diploma -
Big Walnut High School
Sunbury, OHSkills
- Suggestive selling
- Health codes compliance
- Alcohol ordering
- Anticipating guest needs
- Outstanding customer service
- Organizational ability
- Marketing and sales experience
- Employee training
- Able to stand 15 hours
- Scheduling
- Recipes and menu planning
- Teamwork and Collaboration
- Micros, Aloha, Toast, Silverware, Excel, Word proficient
Certification
- CPR/ First Aid
- Title 4 Management
- Food Handlers
Timeline
Bartender/Restaurant Bar Manager
Philly's Sports Grill
05.2023 - 12.2023
Bartender
Ernie's Inn Scottsdale
11.2022 - 05.2023
General Manager/Managing Bartender
Arena Sports Grill And Bar
05.2022 - 10.2022
Food and Beverage Manager
Hotel Valley Ho
03.2021 - 05.2022
Bartender
Loco Patron
03.2020 - 03.2021
Bartender
Rockbar Inc.
02.2016 - 09.2020
Bartender
Goodwood Tavern
03.2015 - 03.2019
High School Diploma -
Big Walnut High School
- CPR/ First Aid
- Title 4 Management
- Food Handlers
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