Shanell London
Elfrida
Summary
Dedicated Hospitality Professional focused on delivering positive customer experiences through genuine hospitality. Demonstrated strong work ethic and flexibility while fostering friendly, professional interactions. Committed to enhancing customer satisfaction and building lasting relationships.
Overview
9
9
years of professional experience
Work History
Head Server
Red Lobster
Tucson
08.2023 - 06.2026
- Supervised dining room operations and ensured service excellence.
- Trained and mentored new servers on menu items and service standards.
- Coordinated seating arrangements to optimize customer flow and service efficiency.
Assistant Manager
Leslie's Pro
Marana
04.2021 - 08.2023
- Supervised daily operations in a customer-centric retail environment.
- Trained new staff on product knowledge and sales techniques.
- Managed inventory levels and organized stock replenishment processes.
- I put away pallets of inventory from our weekly truck.
Grocery Stocker
Food Lion
Warrenton
05.2017 - 12.2019
- Stocked shelves with fresh products to ensure availability for customers.
- Organized backroom inventory to facilitate efficient restocking processes.
- Assisted customers in locating products and answered inquiries promptly.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
Education
Orange County Virginia
Orange, VASkills
- Customer support
- Service excellence
- Ten years customer service
- Sales techniques
- Training and mentoring
- Team building
- Product restocking
- Reliability
Affiliations
- I like Gardening.
- I enjoy going on long walks.
- I like to write.
- I enjoy being around family and friends.
Accomplishments
- Employee of the Month at Red Lobster.
References
References available upon request.
Timeline
Head Server
Red Lobster
08.2023 - 06.2026
Assistant Manager
Leslie's Pro
04.2021 - 08.2023
Grocery Stocker
Food Lion
05.2017 - 12.2019
Orange County Virginia