Shanell Villar Altagracia
Surprise,AZ
Summary
Compassionate and highly motivated nursing graduate with a strong foundation in patient-centered care, leadership, and teamwork. Quick to learn and adapt, with a proven ability to thrive in fast-paced environments while maintaining professionalism, integrity, and attention to detail. Committed to providing safe, evidence-based care and continuously expanding clinical knowledge and skills. Experienced in leading teams, coordinating operations, and managing projects through effective communication, organization, and strategic planning. Demonstrates strong critical thinking and problem-solving abilities while fostering positive relationships with colleagues, patients, and interdisciplinary healthcare teams. Brings a results-driven mindset developed through years of management experience, with a proven track record of improving workflows, enhancing team performance, and achieving organizational goals, and recognized for collaborative leadership, adaptability, and the ability to remain composed under pressure while delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Scooter’s Coffee
Surprise, Arizona
06.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Implemented new technologies to streamline operations, reduce costs and improve customer service.
- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Implemented training programs to enhance staff performance and customer service.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
Coach
OVVC Club Volleyball
Triadelphia, WV
10.2024 - 08.2025
- Analyzed game footage to identify areas for improvement and optimize performance.
- Organized team schedules, ensuring efficient use of practice facilities and resources.
- Implemented performance evaluation techniques to track player progress over seasons.
- Led strategic planning sessions for seasonal goals and overall team development initiatives.
- Managed conflict resolution among team members, promoting a positive competitive environment.
- Implemented innovative drills that focused on enhancing teamwork, communication skills, and tactical understanding.
- Established a positive team culture, emphasizing sportsmanship and mutual respect among players.
- Developed training programs enhancing player skills and team dynamics.
- Mentored junior coaches, fostering professional growth and effective coaching strategies.
Coach
Victorium Volleyball Club
Scottsdale, Arizona
11.2020 - 05.2021
- Provided leadership during times of organizational change or crisis situations.
- Exercised good judgment and decision making in escalating concerns and resolving issues.
- Trained kids of a variety of ages on volleyball and life skills.
- Was voted coach of the year twice and won a national championship.
- Developed and implemented training programs to enhance player skills and team performance.
- Mentored junior coaches, fostering professional development and improving coaching techniques.
- Organized competitive events, ensuring smooth execution and adherence to regulations.
- Led strategic planning for seasonal training goals, aligning resources with team development needs.
- Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
Lifeguard
Hurricane Harbor
Glendale, Arizona
05.2019 - 09.2019
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in pool areas.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Monitored water safety and enforced pool rules to ensure guest compliance.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Conducted regular safety checks of pools and equipment, identifying potential hazards.
- Trained new lifeguards on safety protocols and emergency response techniques.
- Coordinated with management to implement improved safety procedures across facilities.
- Developed and led safety drills to enhance team readiness for emergency situations.
Education
Bachelor of Science - Biology
Bethany College
Bethany, WV05-2025
Skills
- Policy Implementation
- Financial Management
- Performance Management
- Staff Development
- Strategic Planning
- Emergency Response
- Chemical Level Testing
- CPR Certified
- Critical Thinking
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
Certification
CPR Certified
Languages
Spanish
English
Timeline
Coach
OVVC Club Volleyball
10.2024 - 08.2025
Manager
Scooter’s Coffee
06.2021 - Current
Coach
Victorium Volleyball Club
11.2020 - 05.2021
Lifeguard
Hurricane Harbor
05.2019 - 09.2019
Bachelor of Science - Biology
Bethany College
Awards
All Academic Team, Most disciplined, Employee of the Month, Offensive Player of the Year
Clinical Experience
Valleywise Health Medical Center: Med/Surg
Valleywise Health Medical Center: OB
Southwest Human Development and Phoenix Children's Hospital: Peds
Aurora Behavioral Health Tempe: Psych
Valleywise Health Medical Center: Critical Care/ ICU and Emergency Department