Shanice Jones
Buckeye
Summary
Adult Protective Services Field Investigator with over 10 years of experience in social services, specializing in comprehensive investigations and law enforcement collaboration to safeguard vulnerable adults. Proven track record in case management and crisis intervention, utilizing effective communication to build trust and achieve positive outcomes. Skilled in Microsoft Office and meticulous documentation, dedicated to innovative strategies for protecting at-risk individuals and improving family relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Adult Protective Services Field Investigator 3
State of Arizona
12.2022 - Current
- Collaborated with law enforcement to present findings, enhancing the effectiveness of legal actions taken against perpetrators.
- Compiled thorough investigative reports that documented evidence and assessments, ensuring accuracy and clarity for all stakeholders.
- Engaged with clients compassionately, fostering trust and cooperation during sensitive interviews and assessments.
- Evaluated the necessity for protective services, advocating for essential support to safeguard at-risk adults effectively.
- Conducted thorough investigations into complex cases, leading to timely interventions and improved outcomes for vulnerable adults.
Guest Support Staff
Cathedral Center INC
09.2020 - 09.2022
- Provide basic needs such as food, clothing, hygiene and resources to residents that are residing in the shelter.
- Provide crisis intervention with women and families who are homeless.
- Assist with intake process of new residents.
- Ensuring a clean and safe environment for all residents.
Sales Associate
Torrid
01.2017 - 05.2019
- Provide shopping experience that encourage customers to return by demonstrating good product knowledge, friendly personal presentation and professionalism.
- Shares fashion knowledge with customers.
- Performs cash register function and ensure accuracy and efficiency.
- Covers the sales floor and make sure the store is clean and neat.
- Uses selling skills.Enhanced customer engagement by delivering tailored product recommendations, leading to increased repeat visits and improved sales performance.
- Fostered a welcoming store atmosphere by maintaining cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Utilized strong communication skills to share fashion insights, elevating customer satisfaction and driving higher conversion rates.
- Executed cash register operations with precision, minimizing discrepancies and maintaining financial integrity during peak hours.
- Partnered with team members to optimize sales floor coverage, ensuring timely assistance for customers and enhancing overall store performance.
- Enhanced customer engagement by delivering tailored product recommendations, driving noticeable increases in repeat visits and overall sales performance.
Family Preservation Specialist
WellPoint Care Network
07.2015 - 09.2017
- Perform home visits, attend meetings with family and services providers, perform data entry and reporting duties and participate in court proceedings.
- Focus on the safety and well-being of child in foster care.
- Provide assessments of child and family’s needs and develop strengths-oriented goals focusing on child safety and improving family functioning.
- Provide parenting curriculums to parents.Conducted comprehensive assessments to identify family needs, fostering tailored interventions that significantly improved child safety outcomes.
- Implemented strengths-based goals during family meetings, leading to measurable improvements in family dynamics and child well-being.
Supervised Visitation Worker
Professional Services Group
04.2015 - 07.2015
- Arrange and monitor supervised visits between non-custodial parents and their child/children that are living in out-of-home placements.
- Responsible for transporting children and ensuring that visits are conducted in accordance with rules and regulations.
- Supervised visitation requests authorized by the Volunteer Coordinator, at the request of a social Worker, to fulfill the case plan for that individual/family.Facilitated safe and structured visits for families, enhancing emotional connections and promoting positive parent-child relationships.
- Coordinated logistics for supervised visits, ensuring compliance with regulations and achieving a 100% adherence rate.
- Partnered with social workers to assess family needs, streamlining case management and improving service delivery.
- Maintained accurate records of visitations, contributing to effective reporting and informed decision-making for family services.
- Demonstrated empathy and professionalism in interactions, fostering trust and cooperation among families and stakeholders.
- Facilitated safe and structured visits, enhancing emotional connections and promoting positive parent-child relationships.
Correction Officer
Milwaukee County Jail
01.2013 - 02.2015
- Supervised up to 70 (SMT, discipline, delinquent juveniles, max custody, protective custody, high-profile, and suicidal) inmates in a maximum-security facility maintaining 100% accountability.
- Monitored inmates’ daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict.
- Performed irregular intervals of scheduled inspections of the recreational areas and living quarters for unusual activity and contraband or unapproved items.
- Served as a field training officer.
- Served as a member of the special management team.
- Performed first aid and crisis intervention as needed.
- Conducted inmate counts, responded to inmate fights and requests for staff assistance.
- Performed duties involving the intake process of new to the facility inmates.
- Prepared daily documentation and logs on activity in housing unit.
- Prepared incident reports (medical emergency, physical altercation, disturbance).Supervised a maximum-security unit, ensuring 100% accountability and enhancing safety protocols, resulting in a safer environment for staff and inmates.
- Conducted regular inspections and behavior monitoring, effectively identifying potential conflicts and mitigating risks through proactive interventions.
- Served as a field training officer, mentoring new recruits and fostering a collaborative team environment to enhance operational efficiency.
- Maintained accurate daily logs and incident reports, ensuring compliance with facility regulations and contributing to improved administrative oversight.
- Responded quickly to inmate disturbances, coordinating with staff to resolve conflicts and restore order, significantly reducing incident escalation.
- Supervised a maximum-security unit, ensuring 100% accountability and enhancing safety protocols, resulting in a safer environment for staff and inmates.
Team Member
Target
09.2012 - 01.2013
- Assist customers/ handle customer complaints.
- Greet customers with a positive attitude.
- Front lead cashier.
- Unload company truck.
- Restock shelves and sales floors.
- Clean assign areas before the store close.
Office Assistant
Tennessee State University
08.2010 - 05.2012
- Data entry, entered and retrieved data via the computer using outlook, excel spreadsheet and Microsoft word.
- Answered incoming calls.
- Received and relayed messages properly.
- Filed paperwork, customer service.
- Spoke professionally and effectively via telephone and in person with customers.
- Delivered mail on the university campus.
- Maintained important documents by creating appropriate files via computer.
Patient Care Assistant
Columbia Saint Mary's Hospital
09.2006 - 06.2007
- Assisted patients with basic tasks such as: bathing, dressing, and eating.
- Prepared and administered medications.
- Collected specimens for lab tests.
- Monitored patients and recorded treatment.
- Took patients temperature, blood pressure, pulse and respiration.
Education
Bachelor of Science - Health Science, Minor in Therapeutic Studies
Tennessee State University
Nashville, TN, US05.2012
Skills
- Customer Service
- Case Management
- Crisis Intervention
- Microsoft Office
- Attention to detail
- Data Entry
Certification
CPR Training at CPR Certification
Languages
English
Additional Information - Objective
Seeking a position with a well-established organization with a stable environment that will lead to a long-term career relationship, where I can utilize my knowledge, experience, and various skills in contribution towards fulfilling the company growth.
Timeline
Adult Protective Services Field Investigator 3
State of Arizona
12.2022 - Current
Guest Support Staff
Cathedral Center INC
09.2020 - 09.2022
Sales Associate
Torrid
01.2017 - 05.2019
Family Preservation Specialist
WellPoint Care Network
07.2015 - 09.2017
Supervised Visitation Worker
Professional Services Group
04.2015 - 07.2015
Correction Officer
Milwaukee County Jail
01.2013 - 02.2015
Team Member
Target
09.2012 - 01.2013
Office Assistant
Tennessee State University
08.2010 - 05.2012
Patient Care Assistant
Columbia Saint Mary's Hospital
09.2006 - 06.2007
Bachelor of Science - Health Science, Minor in Therapeutic Studies
Tennessee State University