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Claims professional with 8+ years of experience handling automobile liability and bodily injury claims from initial investigation through settlement. Skilled in liability analysis, insurance coverage review, medical record evaluation, damages assessment, negotiation, and claim documentation. Extensive experience working directly with insurance adjusters, attorneys, medical providers, and claimants while managing high-volume caseloads and meeting strict deadlines. Currently completing the Florida 6-20 All-Lines Adjuster License to transition into a Bodily Injury Adjuster position.

Dynamic Senior Claims Professional with over 12 years of experience in managing auto, bodily injury, specialty (GAP), and multi-line insurance claims. Currently leading a team of five adjusters as the Lead Auto Claims Specialist at Reserv, overseeing a personal portfolio of up to 200 active claims monthly, with exposures exceeding $250K. Proven expertise in coverage analysis, liability determination, reserve management, and ensuring compliance with multi-state regulations, including TDI and EDI standards, across more than 40 licensed states. Strong track record of decreasing litigation referral rates and compliance penalties while enhancing team performance through targeted coaching and comprehensive quality audits.

Experienced Claims Professional with 25+ years of insurance industry experience handling auto liability, bodily injury, property damage, and residential property claims. Proven ability to investigate claims, evaluate damages, interpret policy coverage, negotiate settlements, and provide exceptional customer service in fast-paced environments. Skilled in phone- based claims handling, multi-system navigation, vendor coordination, and remote claim management. Strong background in building customer relationships, adapting to new technology, and utilizing digital tools to improve efficiency and claim outcomes.

Enthusiastic individual with over 25 years of insurance and legal experience. Adaptable and driven with a strong work ethic, reliability, and ability to thrive in team-based or individually motivated settings. Offer excellent problem-solving and communication skills, identify customer needs, and deliver solutions. Excited to begin a new challenge and contribute to the success of the team.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
As professional advisor, deeply committed to delivering actionable insights and fostering collaborative environments. Extensive experience in strategic planning and conflict resolution ensures impactful contributions to team success. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.

Shannice McClure-Thomas

Work History

CLAIMS SPECIALIST

CASUALTY INJURY ADJUSTER II

Education

Bachelor of Science - Business

Associate of Applied Science - Office Administration

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CLAIMS SPECIALIST

CASUALTY INJURY ADJUSTER II

Saint Louis Community College

Gateway Community College/ASU

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