SHANNON CHRISTIE
Phoenix
Summary
Ambitious client service professional with articulate communication skills, client relationship management, problem-solving, and proven ability to deliver exceptional customer experiences. Optimistic and social nature drives commitment to stand out, ensuring client satisfaction and fostering strong relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lagree Instructor
Karma North Scottsdale
05.2025 - Current
- Deliver fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Assist with marketing and promoting of classes and services.
Client Service Associate
Reformed Pilates
06.2024 - 01.2025
- Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Followed up with customers after each interaction to ensure satisfaction levels were met.
Golf Caddy
Platinum Tees
01.2021 - 01.2023
- Maintained smooth pace of play for golfers on course.
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Server
Hooters
01.2018 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Dobson High School
Mesa, AZ05-2014
Skills
- Client relations
- Up-selling strategies
- Time management
- Sales strategies
- Adaptability
- Problem-solving
- Attention to detail
- Self motivation
Certification
Aesthetician License
Timeline
Lagree Instructor
Karma North Scottsdale
05.2025 - Current
Client Service Associate
Reformed Pilates
06.2024 - 01.2025
Golf Caddy
Platinum Tees
01.2021 - 01.2023
Server
Hooters
01.2018 - 01.2020
High School Diploma -
Dobson High School