Shannon Corcoran
TUCSON
Summary
Dynamic and results-driven professional with extensive experience at Fellowship Square, excelling in staff supervision and customer service. Proven ability to enhance operational efficiency through effective schedule management and training initiatives. Adept at problem-solving and conflict resolution, ensuring high-quality service delivery and resident satisfaction.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
Fellowship Square
Tucson
03.2021 - Current
- Communicate with and relate well to staff, elder population and the public in a courteous and diplomatic manner under all circumstances.
- Able to work independently with little supervision.
- Prioritize and delegate job duties.
- Supervise, evaluate, and train staff as needed.
- Communicate with residents/staff to set daily/weekly schedules.
- Ability to revise schedules when employees are absent due to whatever reason the employee is absent from work.
- Assure that adequate supplies of cleaning supplies are available through proper inventory procedures.
- Properly operate and use housekeeping supplies and equipment; to minimize waste of supplies and misuse of equipment.
- Payroll
Administrative Assistant/Scheduler
Fellowship Square
Tucson
08.2019 - Current
- Answer phone calls, electronic messages, e-mails or other correspondence
- Enter service request orders into computer system and communicating and coordinate with appropriate personnel
- Follow-up with residents to ensure customer service
- Maintain day to day filing, copying, data entry and recording
- Communicate with vendors and scheduling of deliveries
Oasis Dining Room Manager
Fellowship Square
Tucson
10.2010 - 08.2019
- Provide customer service for residents on phone and in person
- Assign employee daily tasks/ensure they are completed
- Service residents needs in a timely manner
- Perform scheduling and payroll
- Multi-task on several different platforms to maintain proficiency in every area needed
Education
Certificate - Medical Office Administration
Brookline College
Tucson, AZ05.2021
Diploma -
Penn Foster High school
Scranton, PA08.2020
Skills
- Microsoft Excel and Word
- Staff supervision
- Inventory management
- Schedule management
- Cleaning protocols
- Payroll administration
- Customer service
- Employee training
- Task delegation
- Supply ordering
- Data entry
- Effective communication
- Problem solving
- Conflict resolution
- Staff scheduling
- Decision making
- Employee evaluations
- Team building
- Quality improvements
- Training and mentoring
- Invoice processing
- Quality assurance and control
- Room inspection
- Customer service excellence
- Time management
- Team collaboration
- Multitasking
Timeline
Housekeeping Supervisor
Fellowship Square
03.2021 - Current
Administrative Assistant/Scheduler
Fellowship Square
08.2019 - Current
Oasis Dining Room Manager
Fellowship Square
10.2010 - 08.2019
Certificate - Medical Office Administration
Brookline College
Diploma -
Penn Foster High school