Shannon Innis
Kingman
Summary
Reliable Store Lead with 10+ years of experience managing people and operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and associate demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.
Conscientious and compassionate operations professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Hardworking and passionate with strong organizational skills eager to join people driven position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Store Lead
Walmart #1370
2023.07 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
Store Lead
Walmart #5342
2022.07 - 2023.07
- Set aggressive targets for leadership and associate's to drive company success and strengthen motivation.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about merchandising, customer service and store policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Advocated for associates, helping to identify and resolve conflicts.
- Developed and monitored associate recognition programs.
- Acted as brand ambassador to educate associate's on culture, career growth, benefits, and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Consistently monitoring and measuring employee morale and using employee feedback to make positive changes.
- Utilize open door process to build trust,report, loyalty with associates and address issues with sundown rule method.
- Team building with the process of creating a team that cohesively works together towards a common goal.
- Maintain the importance and main purpose of team building. Create a strong team through forming bonds and connections, creating these bonds through team building is very beneficial to businesses and organizations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
Front End Coach
Walmart #2051
2018.09 - 2022.07
- Handled problematic issues through team leads and team associates customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting associate relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively monitoring supply costs and business needs.
- Implemented innovative programs to increase associate loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team associates.
- Implemented, instilled, total store mentality through out store to promote positive morale and excellent customer services through operations in multiple areas.
- Implemented employee incentive initiatives to increase productivity and improve morale.
- Maintained ongoing schedule and documentation for all reporting procedures for total store.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfactions.
Front End Assistant
Walmart #2051
2018.06 - 2018.09
- Handled problematic issues through team leads and team associates customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting associate relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively monitoring supply costs and business needs.
- Implemented innovative programs to increase associate loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team associates.
- Implemented, instilled, total store mentality through out store to promote positive morale and excellent customer services through operations in multiple areas.
- Implemented employee incentive initiatives to increase productivity and improve morale.
- Maintained ongoing schedule and documentation for all reporting procedures for total store.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfactions.
Front End Zone Manager
Walmart #2051
2017.06 - 2018.05
- Established team priorities, maintained schedules and monitored performance.
- Trained associates in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained accurate records of sales and financial transactions.
- Cultivated positive rapport with fellow associates to boost company morale and promote employee retention.
- Mentored team associates to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Receptionist /Accounts Payable Clerk
Desert 215 Vehicle Dealership
2017.01 - 2017.06
- Registered transactions and data on accounting database to track history and safeguard information.
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
- Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
- Assisted manager in conducting internal audits to analyze findings.
- Evaluated financial records to detect errors and discrepancies.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Service Manager
Walmart #2051
2016.02 - 2017.01
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed and offered unique discount options to drive interest in new product lines.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Marketing Team Lead
Sam's Club
2015.06 - 2016.02
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
- Consulted with product development teams to enhance products based on customer interest data.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created customized marketing materials to increase membership awareness.
- Tracked key performance indicators to measure success of campaigns.
- Established positive increase's with memberships and ROI comps to increase business profit.
- Teach and train associates in marketing research with successful business plans to improve member ROI.
- Associate engagement with in store and offsite events to promote morale and increase store profitability.
Markting Team Lead
Sam's Club
2011.05 - 2015.06
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
- Consulted with product development teams to enhance products based on customer interest data.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created customized marketing materials to increase membership awareness.
- Tracked key performance indicators to measure success of campaigns.
- Established positive increase's with memberships and ROI comps to increase business profit.
- Teach and train associates in marketing research with successful business plans to improve member ROI.
- Associate engagement with in store and offsite events to promote morale and increase store profitability.
Education
High School Diploma -
La Sierra High School
Riverside, CA05.2004
Skills
- Team Leadership
- Workload Priorities
- Inventory Tracking and Storage
- Time Management
- Employee Support
- Team Development Strategies
- Business Administration
- Team Direction
- Process Improvement Strategies
- Strategic Partnership
- Workflow Planning
- Budgeting and Cost Control
Timeline
Store Lead
Walmart #1370
2023.07 - Current
Store Lead
Walmart #5342
2022.07 - 2023.07
Front End Coach
Walmart #2051
2018.09 - 2022.07
Front End Assistant
Walmart #2051
2018.06 - 2018.09
Front End Zone Manager
Walmart #2051
2017.06 - 2018.05
Receptionist /Accounts Payable Clerk
Desert 215 Vehicle Dealership
2017.01 - 2017.06
Customer Service Manager
Walmart #2051
2016.02 - 2017.01
Marketing Team Lead
Sam's Club
2015.06 - 2016.02
Markting Team Lead
Sam's Club
2011.05 - 2015.06
High School Diploma -
La Sierra High School
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