Shannon Lamparelli
Goodyear
Overview
18
18
years of professional experience
Work History
Quality Analyst- Voice Ordering
Doordash Corporate
Goodyear
08.2021 - Current
- Conducts regular audits on the consumer agents- Voice Ordering
- Prepares feedback to provide the agents on job performance
- Monitors trends and identifies solutions
- Prepares excel spreadsheets and Word documents.
- Mentor BTB program ( QA VO) 2024-2025
- Voice of the teammate commitee from 2024-2025
Client Escalations Representative
Doordash Corporate
Goodyear
06.2019 - 06.2021
- Resolves pay issues for door dash employees
- Resolves address and phone number changes
- Answers inquiries through phone and email.
Client Solutions Representative
LawLogix Corporation
Phoenix
02.2016 - 05.2019
- Resolved clients questions on how to process employee I-9 forms successfully
- Resolved clients questions on how to process employee E-Verify records
- Resolved billing inquiries as needed.
Technical Support Representative
Apriva
Scottsdale
07.2014 - 04.2015
- Resolved merchants questions on credit card terminals
- Managed high volume of calls, answered multiple emails on a timely basis
- Performed thorough data entry for all support inquiries.
Technical Support Representative
TSYS Acquiring Solutions
Tempe
05.2012 - 03.2013
- Resolved merchants questions on technical errors and support for credit card terminals
- Managed merchants questions on chargebacks and retrievals
- Managed high volume of incoming calls along with detailed documentation of all inquiries.
Customer Service Representative
Spherion Staffing APS
Phoenix
08.2011 - 04.2012
- Resolved customers questions regarding billing, credit issues and payments
- Managed high volume of incoming calls along with detailed documentation of all inquiries.
Customer Service & Pharmaceutical Rep
McKesson
Scottsdale
03.2010 - 03.2011
- Managed high Volume of incoming calls
- Processed pharmaceutical sales orders for retail pharmacies.
Reservations Agent
Best Western International HQ
Phoenix
10.2007 - 08.2009
- Managed high volume in-coming calls
- Experience dealing with national and international clients
- Hotel sourcing with-in Best Western family of hotels
- Managed multiple priorities and maintained effective results in a quota driven workplace.
Education
Associates - Business Technology
Estrella Mountain Community College
Avondale, AZ06.2007
Associates - Child Development
Saddleback Community College
Mission Viejo, CA06.2002
High School Degree - General
Trabuco Hills High School
Mission Viejo, CA06.2000
Skills
- Microsoft Excel
- Organizational Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Publisher
- Salesforce
- Help Desk
- Technical Support
- Account Management
- Microsoft Windows
- Troubleshooting
- Zendesk
- Employee training
- Documentation skills
- Quality assurance
- Trend identification
- Verbal and written communication
Timeline
Quality Analyst- Voice Ordering
Doordash Corporate
08.2021 - Current
Client Escalations Representative
Doordash Corporate
06.2019 - 06.2021
Client Solutions Representative
LawLogix Corporation
02.2016 - 05.2019
Technical Support Representative
Apriva
07.2014 - 04.2015
Technical Support Representative
TSYS Acquiring Solutions
05.2012 - 03.2013
Customer Service Representative
Spherion Staffing APS
08.2011 - 04.2012
Customer Service & Pharmaceutical Rep
McKesson
03.2010 - 03.2011
Reservations Agent
Best Western International HQ
10.2007 - 08.2009
Associates - Business Technology
Estrella Mountain Community College
Associates - Child Development
Saddleback Community College
High School Degree - General
Trabuco Hills High School
Similar Profiles
Emma AguileraEmma Aguilera
Sprint Specialist at DoorDash CorporateSprint Specialist at DoorDash Corporate
William LawlerWilliam Lawler
Senior Success Manager at DoorDash CorporateSenior Success Manager at DoorDash Corporate
Charles MyersCharles Myers
Quality Assurance - Team Lead at DoorDash CorporateQuality Assurance - Team Lead at DoorDash Corporate
Chris OkoChris Oko
Enterprise Support Specialist at DoorDash CorporateEnterprise Support Specialist at DoorDash Corporate
Casey LeachCasey Leach
Special Education Mentor Teacher at Avondale Elementary School DistrictSpecial Education Mentor Teacher at Avondale Elementary School District