Shannon Maclean
Tucson
Summary
Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Specialist
Community Health Associates
Tucson, AZ
01.2023 - Current
Care Coordinator
Casa De Los Ninos
Tucson Estates, AZ
04.2020 - Current
Behavior Specialist
Devereux Advanced Behavioural Health
Tucson, AZ
08.2018 - 04.2020
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Created and administered questionnaires to identify needs and individualized strategies to meet goals.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- [Type] development
Education
Medical Assistance - Medical Assisting
Carrington College
Tucson, AZ01-2010
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Quality assessment
- Resource allocation
- Team collaboration
- Coaching and mentoring
Certification
- CPR & First Aid certified
- Level one fingerprint clearance card
Timeline
Crisis Specialist
Community Health Associates
01.2023 - Current
Care Coordinator
Casa De Los Ninos
04.2020 - Current
Behavior Specialist
Devereux Advanced Behavioural Health
08.2018 - 04.2020
Medical Assistance - Medical Assisting
Carrington College