Shannon Martin
Glendale
Summary
To acquire full time employment with a reputable organization that provides encouragement and opportunity to grow in my career.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Digital Marketing Specialist
Multiple Companies
Arizona
2018 - 07.2025
- Developed engaging content for social media platforms to enhance brand awareness.
- Conducted market research to identify trends and inform digital marketing strategies.
- Assisted in managing email marketing campaigns, optimizing open and click-through rates.
- Collaborated with cross-functional teams to ensure cohesive brand messaging online.
- Analyzed website traffic using Google Analytics to track user behavior and improve SEO strategies.
- Supported execution of PPC campaigns, monitoring performance metrics for optimization opportunities.
- Created weekly reports summarizing campaign performance and recommending adjustments for improvement.
- Implemented new strategies to improve click-through rates and conversion.
Customer Service Manager
Albertson’s
03.2015 - 04.2017
- Overseeing the required completion of duties for a department of 30+ employees. Maintaining an accurate balance of safe funds utilizing an excel spreadsheet. Tracking of labor cost by projecting sales trends and sales based of prior year comparisons. Organization of special events, scheduling.
Centralized Cashier Trainer
Albertson’s
01.2013 - 04.2017
- Responsible for training new cashiers in a class room setting. Training on policies and procedures for legendary customer service, proper register use.
Service Operations Assistant
Albertson’s
03.2013 - 03.2013
- Assisted Customer Service Manager with productivity of front end operations which included balancing safe, handling customer service issues. Responsible for ensuring correct data entry of pricing.
Cashier/Lobby Supervisor
Albertson’s
03.2013 - 03.2007
- Maintaining cash drawer balance. Delivering excellent customer service.
Education
Diploma -
Ironwood High School
01.2005
Skills
- Multi-tasking, communication, organization, time management, leadership, problem solving, collaboration
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Payment processing
- Complaint resolution
Timeline
Customer Service Manager
Albertson’s
03.2015 - 04.2017
Service Operations Assistant
Albertson’s
03.2013 - 03.2013
Cashier/Lobby Supervisor
Albertson’s
03.2013 - 03.2007
Centralized Cashier Trainer
Albertson’s
01.2013 - 04.2017
Digital Marketing Specialist
Multiple Companies
2018 - 07.2025
Diploma -
Ironwood High School