Shannon Morris
Tucson
Summary
Adaptable worker, deeply familiar with service operations. Hardworking collaborator with a 5-year background providing exceptional customer service and food service to attain highest level of guest satisfaction. Looking to broaden work abilities and move towards ultimate career goals.
Overview
6
6
years of professional experience
Work History
Physical Therapy Aide
Movement For Life Physical Therapy
06.2023 - Current
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
Server Shift Leader
The Screamery
05.2021 - 05.2023
- Trained and acclimated new servers to restaurant's culture and operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Directed and assisted in general dining room cleaning and sanitation.
- Managed opening and closing duties to facilitate restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Server
Graze Premium Burger
08.2020 - 04.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barista Shift Lead
Enchanted Cafe
09.2018 - 07.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Arranged merchandise and built eye-catching displays to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas, as well as training.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ12.2023
Skills
- Safety Procedures
- Customer communications
- Muscle performance
- Strengthening
- Critical Thinking
- Therapeutic exercises
- Physical therapy support
- Cleaning and Sanitation
- Cash Handling
- Teamwork and Collaboration
- Team Leadership
- Problem-Solving
- POS Systems
Timeline
Physical Therapy Aide
Movement For Life Physical Therapy
06.2023 - Current
Server Shift Leader
The Screamery
05.2021 - 05.2023
Server
Graze Premium Burger
08.2020 - 04.2021
Barista Shift Lead
Enchanted Cafe
09.2018 - 07.2020
Bachelor of Arts - Psychology
University of Arizona
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