SHANNON PERRY
Peoria
Summary
Bakery Manager recognized for the efficient preparation of quality fresh baked confectioneries. Implement food safety standards and keep all customers satisfied. Strong knowledge of bakery equipment and ingredients with remarkable planning and preparation abilities. Well-versed with all workplace policies, safety procedures, personal hygiene expectations, cleaning requirements, and dress code. Skilled Cake Decorator adept at displaying products to visually entice buyers. Keep merchandise fresh, rotated, and well-stocked. Work collaboratively with team members and engage customers in friendly, courteous way to consistently provide excellent customer service. Able to work flexible schedule to meet customer demands. Successful backing professional with significant cake decorating experience. Able to manage stress and meet high volume demand. Friendly and engaging with customers to determine decoration preferences and make suggestions appropriate for different occasions. Knowledgeable about food production and food sanitary safety practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bakery Team Lead
AJ's Fine Foods
Glendale, AZ
02.2024 - Current
- Led daily operations, ensuring quality standards and adherence to safety protocols.
- Trained and mentored team members on baking techniques and equipment usage.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Coordinated production schedules to meet customer demands and optimize workflow.
- Implemented quality control measures, enhancing product consistency and customer satisfaction.
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
- Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
- Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
Pastry Chef
AJ's Fine Foods
Glendale, AZ
10.2020 - 02.2024
- Developed innovative pastry recipes to enhance dessert menu offerings.
- Trained and mentored junior pastry staff on techniques and best practices.
- Streamlined production processes to improve efficiency in pastry preparation.
- Ensured consistent quality by implementing rigorous quality control measures.
- Designed seasonal dessert specials that increased customer engagement and satisfaction.
- Collaborated with front-of-house teams to create visually appealing dessert presentations.
- Managed inventory for pastry ingredients, minimizing waste and optimizing usage.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
Bakery Manager
Safeway
Phoenix, Az
05.2008 - 09.2020
- Earned in-depth knowledge of all ingredients, mixing, bakery equipment, maintenance, icings, and color coordination.
- Played a pivotal role in overseeing complete cleanliness and pest control, ensuring thorough sanitization and precautions were taken at all levels to prevent food-borne illnesses.
- Controlled ordering of ingredients and packaging from suppliers and vendors to ensure supply and storage consistency.
- Consistently achieved [Number]% sales and customer service targets by effectively training, motivating, and managing staff on all standard bakery policies and procedures.
- Increased overall performance of the bakery utilizing demonstrated abilities in handling and maintaining an accurate inventory, pricing integrity, merchandising, and staffing.
- Took complete accountability of bakery display management activities to ensure all products were aesthetically placed in display boxes.
- Greeted customers as they entered the bakery and assisted them in choosing various products.
- Exercised great attention to detail with a close watch on kitchen operations, workplace safety, and food safety standards.
- Supervised and mentored employees in following proper procedures to produce and sell quality products.
- Maintained strict health and safety standards to protect the bakery's customers.
- Inspected bakery products to determine compliance with quality standards, weight specifications, and presentation.
- Organized and rotated stock in coolers and freezers.
- Decorated cakes, cookies and pastries with fun and artistic designs for events or seasonal offerings.
- Maintained high standards for cake decorating and product freshness.
- Kept a well-organized and stocked inventory of ingredients and supplies to meet expected customer demands.
- Operated and maintained all bakery department equipment.
- Consulted with customers to understand and meet specific needs.
- Checked deliveries in, verified invoices, and stocked products following sanitation standards.
- Greeted customers, responded to questions, and offered product and decorating suggestions.
- Eliminated waste by rotating stock and promptly replenishing products.
- Made creams, syrups, and sauces for cakes and pastries.
- Produced high-quality breads, cakes and pastries for in-store purchases and special events.
- Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods.
- Iced, decorated, trayed, packaged, labeled, and priced products for refrigerated cases.
Education
High School Diploma - undefined
Cibola High School
Yuma, Az04.2001
Skills
- Food quality standards
- Hygiene
- Prepare orders
- Safety sanitation
- Monitor quality
- Decorating skills
- Bake dough
- Manage inventory
- Cake packaging
- Decorate products
- Problem-solving
- Verbal communication
- Multitasking
- Attention to detail
Certification
Leadership Launch program
Completed December 2023
Timeline
Bakery Team Lead
AJ's Fine Foods
02.2024 - Current
Pastry Chef
AJ's Fine Foods
10.2020 - 02.2024
Bakery Manager
Safeway
05.2008 - 09.2020
High School Diploma - undefined
Cibola High School