Shannon Riley
Yuma
Summary
A highly motivated, responsible individual who can complete tasks in a timely manner. 30+ years' experience in providing exceptional customer service. 8 years of management experience and has the ability to communicate effectively with customers and with staff members.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
Manager
Carnitas El Taste Foothills
Yuma
12.2023 - 05.2026
- Developed and implemented operational strategies to enhance efficiency and workflow.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Supervised daily operations to ensure quality food service and customer satisfaction.
- Trained and mentored staff in food preparation and customer service protocols.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed market trends and competitor activity to inform business strategy.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Server
Bubbas BBQ
Yuma
11.2022 - 12.2023
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages according to restaurant standards.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Processed payments accurately using point-of-sale systems.
- Followed safety and sanitation guidelines to maintain a safe environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Broken Yolk
05.2021 - 01.2023
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages according to restaurant standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Followed safety and sanitation guidelines to maintain a safe environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Cracker Barrel
06.2010 - 06.2021
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages according to restaurant standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
Bar Manager
Cocopah Casino
03.2008 - 06.2010
- Perform personnel actions, such as hiring, training, firing staff and providing employee orientation
- Created work schedules and organized employee time sheets.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Identified operational issues such as theft and wastage, implementing preventive measures to safeguard resources.
- Proposed improvements to work procedures and employee performance aimed at enhancing service quality and ensuring job safety.
- Analyze operational problems, such as theft and wastage, and established preventive procedures
- Estimate ingredients and supplies required to prepare a recipe
Server
Logan's Steak House
02.2004 - 04.2008
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages according to restaurant standards.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service procedures.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Processed payments accurately using point-of-sale systems.
- Followed safety and sanitation guidelines to maintain a safe environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Server / Manager
Johnny Carinos
03.2002 - 03.2004
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Compile and balance cash receipts at the end of the day or shift.
- Inspect supplies, equipment, and work areas to ensure efficient service and standards were met
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Inventory of food, equipment, small ware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Develop equipment maintenance schedules and arrange for repairs.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details
Server
Red Lobster / Olive Garden Darden
05.1995 - 03.2002
- Took orders from patrons for food or beverages.
- Served food and beverages to patrons, and prepared specialty dishes at tables.
- Checked with customers to ensure meal satisfaction and resolved any issues promptly.
- Present menus to patrons and answer questions about menu items, making recommendations.
- Presented menus to patrons, answered questions about items, and made tailored recommendations.
- Checked identification to ensure minimum age requirements for consumption of alcoholic beverages
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Prepared tables for meals by setting up linens, silverware, and glassware to enhance the dining experience.
- Rotated stock and supplies regularly making sure that preparations were ready for the next shift
Education
Marketing
UNM Branch Gallup
Gallup , NM 06.1990 - 06.1991
Diploma - Marketing
Gallup High School
Gallup , NM 08.1984 - 05.1990
Skills
- Server training
- Food Safety
- Food safety oversight
- Beverage service
- Drink knowledge
- Take-out service
- Sales Skills
- Cash handling
- Positive guest interactions
- Guest engagement
- Time management
- Staff Scheduling
- Problem solving
- Strong work ethic
- Training experience
Timeline
Manager
Carnitas El Taste Foothills
12.2023 - 05.2026
Server
Bubbas BBQ
11.2022 - 12.2023
Server
Broken Yolk
05.2021 - 01.2023
Server
Cracker Barrel
06.2010 - 06.2021
Bar Manager
Cocopah Casino
03.2008 - 06.2010
Server
Logan's Steak House
02.2004 - 04.2008
Server / Manager
Johnny Carinos
03.2002 - 03.2004
Server
Red Lobster / Olive Garden Darden
05.1995 - 03.2002
Marketing
UNM Branch Gallup
06.1990 - 06.1991
Diploma - Marketing
Gallup High School
08.1984 - 05.1990