Shannon Steckenfinger
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Summary
Office Administrator with over a decade of experience in streamlining operations and enhancing client relations. Demonstrates a strong service mindset and attention to detail, effectively managing administrative tasks while fostering a positive and professional work environment. Skilled in customer account management, policy adherence, and team collaboration, contributing to optimized workflows and improved customer satisfaction.
Overview
13
13
years of professional experience
Work History
Office Administrator/Service Writer
White Mountain Collision and Towing
03.2023 - 11.2025
- Streamline administrative tasks, reducing response times and boosting operational efficiency.
- Facilitate technician-client communication, fostering a supportive and clear service environment.
- Deliver exceptional customer service, promptly addressing inquiries to ensure positive experiences.
- Manage service scheduling, significantly improving workflow and appointment satisfaction.
- Handle financial transactions with precision, maintaining accurate cash and credit records.
- Managed daily office operations to enhance efficiency and organization.
- Coordinated schedules for towing services, ensuring timely response to customer needs.
- Maintained electronic and paper filing systems for easy retrieval of information.
Customer Service Representative
Gerber Collision And Glass
04.2021 - 09.2022
- Handled over 75 daily inquiries, enhancing customer satisfaction and operational efficiency.
- Streamlined appointment scheduling, significantly reducing customer wait times.
- Managed supply orders and invoicing, optimizing resource allocation and cost efficiency.
- Maintained accurate records, ensuring compliance and improving data reliability.
- Fostered a welcoming environment, boosting customer loyalty and retention.
CSR/Office Admin/Centralized Acct.
1stCertified Collision Centers
03.2013 - 02.2021
- Managed daily financial transactions, ensuring precise documentation and compliance.
- Optimized payroll processes, enhancing accuracy and reducing errors.
- Managed monthly financial close process and ensured compliance with accounting standards.
- Conducted financial audits, identifying discrepancies and implementing corrective actions.
- Streamlined payment collection, improving cash flow and reducing outstanding receivables.
- Managed inbound calls, providing timely information on services and scheduling appointments.
- Maintained accurate records of customer interactions and transactions in CRM systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Processed payroll for over 50+ employees.
- Ensured compliance with federal, state, and local payroll regulations.
- Resolved payroll discrepancies by conducting thorough audits and investigations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication..
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
Education
High School Diploma -
Kokomo High School
Kokomo, IN02.1995
No Degree - Prerequisits
Crafton Hills College
Yucaipa, CASkills
- Record Keeping
- Financial Management
- Client Relations
- Scheduling Efficiency
- Vendor Management
- Customer Retention
- Quality Assurance
Timeline
Office Administrator/Service Writer
White Mountain Collision and Towing
03.2023 - 11.2025
Customer Service Representative
Gerber Collision And Glass
04.2021 - 09.2022
CSR/Office Admin/Centralized Acct.
1stCertified Collision Centers
03.2013 - 02.2021
High School Diploma -
Kokomo High School
No Degree - Prerequisits
Crafton Hills College