SHANNON Ventimiglia
Yuma
Summary
Reliable office assistant committed to delivering high-quality customer service with excellent communication and organization skills. Proficient in scheduling and data entry along with strong attention to detail.
Overview
8
8
years of professional experience
Work History
Administrative Office Manager
Maxx Force Pest Control
06.2024 - Current
- Resolved financial discrepancies and customer billing issues with timely attention.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Updated reports, managed accounts, and generated reports for company database.
Back Office Manager
Smile Straight Orthodontics
03.2021 - 02.2022
- Organized and maintained documents, files and records
- Managed daily operations within the dental office by supporting continuous delivery of excellent services and care
- Reviewed database entries to verify regulatory compliance
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Prepared shipping packages by printing packing labels and verifying orders
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Hired, trained and monitored new office employees and took corrective action when necessary
New Patient Coordinator
Braces San Diego
01.2020 - 05.2020
- Set and confirmed patient appointments
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team
- Coordinated with supervisor and manager to develop and execute production plans
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Updated patient records with new data and treatment information
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
Dental Assistant
Mullins Orthodontics
01.2017 - 10.2019
- Attached wiring for braces and advised patient on how to properly and gently brush and floss
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures
- Protected patients by sterilizing instruments and equipment between every consultation
- Maintained master calendar and scheduled new appointments based on provider availability
- Assisted dentist in management of medical or dental emergencies
- Processed payments and updated accounts to reflect balance changes
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Responded to inquiries and room requests made online, by phone, and via email
- Answered and directed incoming calls using multi-line telephone system
Education
Associate of Applied Science -
Grossmont College
El Cajon, CADental Certificate - Dental Assisting
Grossmont Health Occupations
El Cajon, CA12.2016
High School Diploma -
Granite Hills High School
El Cajon, CA06.2014
Skills
- Attention to detail
- Document management
- Account reconciliation
- Office administration
Timeline
Administrative Office Manager
Maxx Force Pest Control
06.2024 - Current
Back Office Manager
Smile Straight Orthodontics
03.2021 - 02.2022
New Patient Coordinator
Braces San Diego
01.2020 - 05.2020
Dental Assistant
Mullins Orthodontics
01.2017 - 10.2019
Dental Certificate - Dental Assisting
Grossmont Health Occupations
High School Diploma -
Granite Hills High School
Associate of Applied Science -
Grossmont College
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