SHANNON ROCKETT
Mesa
Summary
Highly motivated Sales Professional offering proficiency in customer relations, market research and strategy development. Bringing 10 years in sales and proven to exceed sales objectives and cultivate repeat business. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Accomplished Field Sales Representative offering 708-796-4154 years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Sales Representative
Nestle USA
08.2022 - Current
- Traveled throughout assigned territory to leverage leads and visit existing customers
- Conducted research to monitor market conditions and industry competitors
- Represented company brand during customer and prospect interactions
- Visited key customers repeatedly to promote retention and relationships
- Forecasted sales, developing and evaluating various methods of customer interaction
- Developed and presented educational pitches detailing practical and financial product benefits
- Maintained accurate and thorough records of leads and customer account information
- Maintained responsibility for 60-plus accounts within assigned territory, consistently touching base to assess needs and satisfaction
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built relationships with customers and community to promote long term business growth
- Worked independently with minimal supervision
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Account Manager
Reyes Coca Cola Bottling
02.2013 - 07.2022
- Cold-called prospective customers to build relationship
- Completed documentation for product and service sales
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Delivered products to customers in timely manner
- Informed management of special sales and service issues
- Write orders for customer to get products into their location
- Stocking and helping drivers stock up delivers
- Checking and rotating products to ensure each product is up to date
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Oversaw new business development and customer servicing.
Merchandise Supervisor
Wal-Mart
09.2008 - 02.2013
- Utilized both upselling and down-selling strategies to maximize profits
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines
- Established clear sales goals and motivated staff to meet objectives.
Education
Bachelor of Arts - Busniess
University of Phoenix
OnlineSkills
- Resolve guest concerns quickly and accurately maintain clean, great-looking outside Areas Resolve guest
- Concerns quickly and professionally provided a friendly checkout Handled cash and Refunds Great Customer Service
- Strong interpersonal skills, customer service skills, documentation, drivers, Driving, fast, Forklifts, MS Office, pricing, selling, sales, team player
- Effective Customer Service
- Inventory Control Processes
- Business relationships
- Business Development
- Sales Presentations
- Territory Management
- Sales Development
- Sales Training
- Sales Reporting
- Contract Negotiations
- Outside Sales
Certification
- Google Cybersecurity by Google on Coursera. Certificate earned at June 8, 2024
Timeline
Field Sales Representative
Nestle USA
08.2022 - Current
Account Manager
Reyes Coca Cola Bottling
02.2013 - 07.2022
Merchandise Supervisor
Wal-Mart
09.2008 - 02.2013
Bachelor of Arts - Busniess
University of Phoenix
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