Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon A. Welch

Phoenix

Summary

Dedicated professional experienced with patient financial record management and office support. Utilizes accounting software and administrative processes to ensure accuracy and efficiency.

Track record of teamwork and adaptability in dynamic environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

New Patient Coordinator/Front Desk Receptionist

Briggs Family and Cosmetic Dentistry
02.2024 - 11.2024


  • Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
  • This included a friendly face, a friendly phone demeanor, and a helpful disposition to ensure an easy and welcoming transition to our office.
  • Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
  • Maintained organized patient records for easy retrieval and accurate billing practices.
  • Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
  • Conducted regular audits of patient accounts to identify discrepancies or errors, rectifying issues promptly for continued accuracy in financial reporting.

Private In-Home Caregiver

Private In-Home Caregiver
01.2021 - 10.2021
  • Improved client quality of life by providing personalized in-home care and assistance with daily activities.
  • Coordinated transportation services for medical appointments or recreational outings, expanding access to necessary resources and social opportunities.
  • Promoted healthy lifestyle choices by preparing nutritious meals according to specific dietary requirements or preferences.
  • Enhanced client satisfaction by completing tasks efficiently, maintaining a clean home environment, and promoting safety.


Seasonal Retail Manager and Inventory Specialist

Hideaway and Roadhouse Grill & Bar
02.2018 - 09.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Completed daily paperwork and computer entry of sales data as established by management.

Chairside Assistant

Elegant Smiles/Gentle Dental
06.2014 - 09.2016
  • Enhanced patient comfort by providing compassionate and attentive chairside assistance during dental procedures.
  • Assisted doctors chairside using four- and six-handed dentistry, anticipating the doctors' needs and having a strong knowledge of office navigation and dental terminology.
  • Ensured accurate record-keeping by diligently updating patient charts with relevant clinical information and treatment plans.
  • Efficient in setting up and tearing down treatment rooms, and sterilization of instruments, material, and equipment per OSHA standards.
  • Certified to process and develop x-rays as well as coronal polishing to help maintain efficiency within the hygienist's schedule.
  • Maintained back-office inventory and provided backup front-office support when needed or time allowed.


Chairside Assistant

Arrowhead Lakes Dentistry
11.2003 - 01.2005

Chairside Assistant Trainee

Spur Cross Dental Spa
11.2002 - 11.2003

Education

Certificate of Completion - Dental Assisting

Altrain Dental Assisting Academy
Glendale, AZ
01.2014

Diploma -

Apollo High School
Glendale, AZ
01.2001

Skills

  • HIPAA compliance
  • Data entry
  • Office administration
  • Patient scheduling
  • Insurance verification
  • Patient records management
  • Quality assurance
  • Payment collection

Certification

  • Certificate of Completion, Dental Assistant program, Altrain Dental Assisting Academy, 01/01/14
  • Radiation Health and Safety, Dental Assisting National Board, Inc., 01/01/14
  • Coronal Polish, Dental Assisting National Board, Inc., 01/01/14
  • OSHA's Hazard Communication Standard, 01/01/16
  • Health Insurance Portability and Accountability Act, 01/01/16

Timeline

New Patient Coordinator/Front Desk Receptionist

Briggs Family and Cosmetic Dentistry
02.2024 - 11.2024

Private In-Home Caregiver

Private In-Home Caregiver
01.2021 - 10.2021

Seasonal Retail Manager and Inventory Specialist

Hideaway and Roadhouse Grill & Bar
02.2018 - 09.2020

Chairside Assistant

Elegant Smiles/Gentle Dental
06.2014 - 09.2016

Chairside Assistant

Arrowhead Lakes Dentistry
11.2003 - 01.2005

Chairside Assistant Trainee

Spur Cross Dental Spa
11.2002 - 11.2003

Diploma -

Apollo High School

Certificate of Completion - Dental Assisting

Altrain Dental Assisting Academy

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Shannon A. Welch