Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Callahan

San Tan Valley

Summary

Dynamic Assistant Store Manager at Petsmart with a proven track record in enhancing customer service and operational efficiency. Skilled in inventory management and employee coaching, I successfully optimized scheduling and payroll for over 80 staff, ensuring seamless store operations and adherence to high standards of pet care.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Petsmart
07.2013 - Current

Supervising a team with guidance and support with daily tasks and customer service. Ensuring the store runs smoothly by addressing the needs of the business such as working side by side with my team with any help they may need. I conduct weekly adjustments of inventory and work closely with the process manager to ensure the stores presentation is up to standards. I overlook the pet care department to make sure policy and procedures are being followed and that the animals in our store are receiving the best care. I write the schedule 2 weeks in advance with the company’s hours that are allocated to plan out future projects or higher volume in sales. I have done payroll for 32-81 employees to ensure they get paid correctly and that hours are within the stores plan for the pay quarter. I do ordering for the over all store and keep budget to not exceed the amount that is allocated .

Education

Cosmetology License -

Golden West College
Huntington Beach, CA
08.2012

Skills

  • Problem-solving
  • Customer service and engagement
  • Time management
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Store operations
  • Stock management
  • Employee scheduling
  • Hiring and training
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Employee coaching
  • Issue resolution
  • Staff scheduling
  • Stock rotations
  • Inventory counting

Timeline

Assistant Store Manager

Petsmart
07.2013 - Current

Cosmetology License -

Golden West College
Shannon Callahan