Shannon (Kenneth) Barbera
Mesa
Summary
Dynamic Store Manager with extensive experience at Hobby Lobby, excelling in customer service and inventory management. Proven track record in training and mentoring staff, enhancing team productivity, and optimizing sales through strategic product placement. Adept at problem-solving and fostering strong customer relations to drive revenue growth.
Overview
36
36
years of professional experience
Work History
Store Manager
Hobby Lobby
Gilbert, AZ
03.2018 - Current
- Supervised daily store operations to ensure exceptional customer service and adherence to company policies.
- Managed inventory levels, implementing effective stock replenishment strategies to optimize product availability.
- Trained and mentored staff on best practices for merchandising, sales techniques, and operational procedures.
- Analyzed sales data to identify trends and adjust product placements for maximizing revenue potential.
- Developed staff schedules to align with peak shopping hours, enhancing team productivity and customer experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
CoManager
Walmart
Mesa, AZ
11.2006 - 03.2018
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance productivity and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Collaborated with department managers to execute promotional events and improve sales performance.
Manager
Smiths /Frys
Phoenix, AZ
01.1990 - 11.2006
- Coordinated daily operations to enhance efficiency and streamline workflow processes.
- Managed scheduling and resource allocation to optimize team productivity.
- Developed and maintained filing systems for efficient document retrieval and management.
- Assisted in training new staff on operational procedures and best practices.
Education
High School Diploma - General Studies
Prescott High School
Prescott, AZ05.1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
Timeline
Store Manager
Hobby Lobby
03.2018 - Current
CoManager
Walmart
11.2006 - 03.2018
Manager
Smiths /Frys
01.1990 - 11.2006
High School Diploma - General Studies
Prescott High School