Shaquile Robinson
Laveen
Summary
Detail-oriented Support Professional with over 10 years of experience in resolving customer inquiries, medical billing, and managing account issues. Expertise in email and phone support, data entry, and CRM workflows, driving positive customer experiences in high-volume settings. Committed to enhancing customer satisfaction through effective problem-solving and communication.
Overview
4
4
years of professional experience
Work History
Medical Billing Specialist IV
PHI Air Medical Inc.
Phoenix
07.2024 - 12.2025
- Processed medical claims using advanced billing software for timely reimbursements.
- Reviewed patient accounts to ensure accurate coding and billing compliance.
- Communicated with insurance providers to resolve claim discrepancies effectively.
- Assisted in training new staff on billing procedures and software usage.
- Recorded financial transactions including charges, payments, and adjustments in the billing system.
- Completed appeals and filed and submitted claims.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Customer Service Representative
Source Refrigeration & HVAC
Phoenix
03.2022 - 02.2024
- Handled 60+ customer calls daily while providing timely support and maintaining a high level of customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Created and tracked customer work orders via phone and email to ensure efficient service delivery.
- Processed service orders and scheduled technician appointments efficiently.
- Managed administrative tasks including filing paperwork, updating databases, and generating reports to support team operations.
Education
Associate of Applied Science - Health Administration
Brookline College
Tempe, AZ05-2011
Skills
- Claims processing and billing
- Medical coding and insurance verification
- HIPAA compliance
- Payment and account support
- Data entry and documentation
- CRM systems management
- Ticket and case management
- Microsoft Office suite proficiency
- Attention to detail
- Multitasking and organization skills
- Customer support via email and phone
Timeline
Medical Billing Specialist IV
PHI Air Medical Inc.
07.2024 - 12.2025
Customer Service Representative
Source Refrigeration & HVAC
03.2022 - 02.2024
Associate of Applied Science - Health Administration
Brookline College