Shaquor Gilliard
Tolleson
Summary
Dedicated Class A CDL certified with over 160 hrs of trained experience. Highly skilled experienced professional with over 5 years of experience in customer service. I am seeking a stable career opportunity with accelerated growth. Authorized to work in the US for any employer.
Qualified [Desired Position] with solid background in maintaining safety and security in various environments. Successfully managed access control and surveillance operations, contributing to prevention of unauthorized entries and incidents. Demonstrated vigilance and effective communication skills in working closely with team members and responding to emergencies.
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard
Best Crowd Management
09.2022 - Current
- Deliver tailored security to world class events as well as companies in need
- Protect, secure, as well as promote order
Mail Processing Clerk
USPS
11.2017 - Current
- Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching
- As a PSE you may be required to handle heavy sacks of mail/parcels, sort and distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers
- Duties may include, collecting, bundling, and transferring processed mail from one area to another, and may be required to handle heavy sacks of letter mail or parcels weighing as much as 70 pounds
Driver
UBEREats
10.2022 - 06.2024
- Dedicated driver while providing safe quality service as well as prompt delivery
Machine Operator
West Pharmaceutical Services
10.2021 - 05.2023
- Ensures the quality of the parts produced by inspecting parts visually and dimensionally, ensures relevant documentation is recorded and signed off in real time
- Maintaining accuracy of batch documentation at all times and ensuring that it is filled in and right the first time
- Performs cleaning of machines and ancillary equipment
- Verifies the labels for correct part and lot numbers
Med Tech/Caregiver
Copper Village
10.2016 - 01.2017
- Provide the best service to those who suffer from Dementia and Alzheimer's while helping them to enjoy life and create memorable ones, also passing medication
DSP1
Valley Life
10.2015 - 09.2016
- Provide compassionate care of the highest quality to developmentally disabled children and adults
- Support services will be provided on a one on one basis that will include assisting with the activities of daily living like preparing meals, changing them, helping them develop independence, housekeeping, and providing companionship
- Skills Used: CPR, Medication Administration, First Aid, Prevention & Support, Article 9
CSR
Enterprise Holdings
05.2015 - 08.2015
- Provide the best customer service
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards
- Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment
- Also develop contracts, and accept payments
Customer Service Rep
APAC
10.2014 - 03.2015
- Communicate via inbound and outbound telephone calls with consumers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards
- Accurately document and update records in required systems
- Knowledge, understanding, and compliance with company policies and procedures
Server/Bartender
Ruby Tuesday
04.2012 - 09.2014
- Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment
- Provide each guest with a friendly welcome and farewell to ensure a positive and memorable visit
- Ensure the highest quality preparation and presentation of food and beverage items
- Provide service in a way as to create new and repeat business and avoid guest complaints
Customer Service/sales Associate
Ross Dress For Less
04.2014 - 07.2014
- Maintains good quality customer service at all times
- Ensures proper merchandise presentation is maintained in accordance with company standards
- Execution of cashier responsibilities within company policies and procedures
- Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents
Education
Diploma -
Tri-Cities High School
East Point, GA01.2012
Associates - Baking & Pastry
Phoenix College
Phoenix, AZ01.2015
Diploma - Truck Driver Training
SouthWest Truck Driver Training
Phoenix, AZ03-2025
Skills
- MS Windows office suites
- Word
- Excel
- Power Point
- Outlook
- Printer
- Fax Machine
- Beast Program
- Express Lane
- Yantra
- Dedication
- Team player
- Sort and distribute incoming/outgoing mail
- Processing mail
- Scanning mail
- Multitasking
- Dependable
- Flexible
- Practice safety
- Respect for others
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
Certification
- CDL, Class A CDL, over 160 safe miles driven, route planning, defensive driving, impeccable time management skills.
- Caregiver, CPR, Prevention & Support, First Aid, Medication Administration, Fingerprint Clearance, Article 9, Autism Certification.
Phone
cell, 480-450-7372
Timeline
Driver
UBEREats
10.2022 - 06.2024
Security Guard
Best Crowd Management
09.2022 - Current
Machine Operator
West Pharmaceutical Services
10.2021 - 05.2023
Mail Processing Clerk
USPS
11.2017 - Current
Med Tech/Caregiver
Copper Village
10.2016 - 01.2017
DSP1
Valley Life
10.2015 - 09.2016
CSR
Enterprise Holdings
05.2015 - 08.2015
Customer Service Rep
APAC
10.2014 - 03.2015
Customer Service/sales Associate
Ross Dress For Less
04.2014 - 07.2014
Server/Bartender
Ruby Tuesday
04.2012 - 09.2014
Associates - Baking & Pastry
Phoenix College
Diploma -
Tri-Cities High School
Diploma - Truck Driver Training
SouthWest Truck Driver Training
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