Sharaye Rials
Waddell
Summary
Motivated Customer Service Representative with over 9 years' experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Subway Manager
TA Travel Center
Tonopah
12.2024 - Current
- Managed daily operations to ensure seamless service delivery and customer satisfaction.
- Oversaw budget allocation and monitored expenditures to optimize financial performance.
- Led a diverse team to achieve high performance and maintain a positive work environment.
- Facilitated training sessions to enhance employee skills and promote professional development.
- Ensured compliance with health and safety regulations in all operational areas.
- Analyzed customer feedback and implemented changes to improve service quality.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
Restaurant Store Manager
Pilot Travel Centers LLC
North Las Vegas
10.2011 - 12.2024
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Technical Support Representative
Telus International
Las Vegas
05.2010 - 10.2012
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered customer telephone calls promptly and in an appropriate manner.
- Communicated with customers to assess and address their individual needs, providing them with timely and quality support via phone and chat.
- Determined root causes of issues and solved diverse problems to improve business operations and management.
Assistant Teacher
Lee Lee's Day Care
Lancaster
05.2009 - 05.2012
- Created new lesson plans based on course objectives.
- Greeted customers and visitors in-person and via telephone calls.
- Meticulously sanitized toys and play equipment.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Offered well-balanced and nutritious menu options.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
Education
High School Diploma -
Mojave High School
05.2009
Skills
- Order management
- Staff scheduling
- Business development and planning
- Verbal and written communication
- Proficient in Microsoft office
- Problem-solving skills
- Employee training
- Customer satisfaction
- Operational efficiency
Certification
Servsafe
References
References available upon request.
Timeline
Subway Manager
TA Travel Center
12.2024 - Current
Restaurant Store Manager
Pilot Travel Centers LLC
10.2011 - 12.2024
Technical Support Representative
Telus International
05.2010 - 10.2012
Assistant Teacher
Lee Lee's Day Care
05.2009 - 05.2012
High School Diploma -
Mojave High School