Shareia Navarro
Phoenix
Summary
Detail-oriented professional with a strong background in patient care and customer service. Expertise in facilitating communication between patients and providers while ensuring compliance with HIPAA regulations. Aiming to leverage organizational skills to improve clinic efficiency and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Care Representative
Banner Physical Therapy
Mesa, AZ
02.2024 - Current
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in processing insurance claims, ensuring accurate documentation and timely submissions.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained patient records in compliance with HIPAA regulations, ensuring data integrity and confidentiality.
- Coordinated follow-up appointments to support continuity of care for patients recovering from therapy.
Senior Customer Service Representative Lead
EcoShield Pest Control
Mesa, AZ
01.2021 - 02.2024
- Led customer service team to enhance client satisfaction and streamline communication processes.
- Trained and mentored new representatives, fostering a collaborative team environment.
- Developed and implemented training materials for product knowledge and service protocols.
- Analyzed customer feedback to identify trends and improve service strategies.
- Oversaw performance metrics, driving initiatives that enhanced team productivity.
- Facilitated regular team meetings to discuss challenges, share insights, and celebrate successes.
- Exceeded monthly sales targets by leveraging upselling opportunities during interactions with customers.
- Delivered comprehensive training programs for new hires, ensuring they were equipped with the necessary skills and knowledge to excel in their roles.
Medical Program Assistant Lead
WI Department of Corrections
Madison, WI
09.2016 - 12.2020
- Coordinated program schedules and activities to enhance operational efficiency within correctional facilities.
- Assisted in developing training materials for staff, promoting adherence to safety protocols and compliance standards.
- Facilitated communication between departments to streamline processes and improve service delivery to inmates.
- Implemented data management systems for tracking inmate progress and program participation effectively.
- Managed patient scheduling and appointment confirmations efficiently to enhance clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for seamless access.
- Coordinated communication between medical staff and patients to ensure clarity on treatment plans.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Associate of Science - Criminal Science
Bryant & Stratton College
Milwaukee, WI12-2014
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Patient chart maintenance
- Patient scheduling
- Patient registration
- Insurance verification
- Medical terminology
- Medical billing
Timeline
Patient Care Representative
Banner Physical Therapy
02.2024 - Current
Senior Customer Service Representative Lead
EcoShield Pest Control
01.2021 - 02.2024
Medical Program Assistant Lead
WI Department of Corrections
09.2016 - 12.2020
Associate of Science - Criminal Science
Bryant & Stratton College