Shari Manhertz
phoenix,AZ
Summary
Dedicated and adaptable professional with a proactive attitude. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Compassionate professional in mental health care. Excel at empathy, active listening, and communication, ensuring effective support and positive outcomes for clients.
Overview
11
11
years of professional experience
Work History
Transition Counselor
Wisdom Tree Technologies
Dongducheon , South korea
08.2025 - Current
- Guided clients through career transitions and personal development strategies.
- Developed tailored transition plans for each client's specific situation.
- Facilitated individual counseling sessions to clarify and prioritize career goals.
- Assessed client needs to recommend appropriate services for effective transitions.
- Maintained precise records of client interactions and progress in systems.
Medical Support Assistant
Veterans Health Administration
Phoenix, AZ
08.2023 - 08.2025
- Supported veterans during medical appointments and check-ins, ensuring they received necessary care and attention.
- Scheduled appointments while coordinating care with healthcare providers and veterans.
- Facilitated communication between veterans and healthcare professionals to streamline care coordination.
- Addressed patient inquiries regarding medical services and benefits promptly.
- Managed patient records in electronic health record systems, maintaining accuracy to enhance patient safety.
- Collected patient information to maintain precise medical records.
Native English Teacher
English Program in Korea
02.2021 - 02.2023
- Facilitated English speaking activities in classrooms, promoting student engagement and improving language skills.
- Utilized diverse teaching methods tailored to individual student needs, enhancing learning outcomes for varying levels of English proficiency.
- Assisted in developing teaching materials for English language learning, contributing to a more effective curriculum.
- Deliver daily presentations to large groups of teachers and students.
Case Manager
United HealthCare
Phoenix
08.2018 - 02.2020
- Handled care coordination as a Telecommuting Case Manager, managing a case load of 47 individuals.
- Complete initial assessments, provide authorizations for all services and complete quarterly reassessments.
- Supplied members with needed resources, maintained updated medical records, and finalized post-hospital documentation.
- Supplied AHCCCS, Medicare, and other healthcare providers with required documentation for serviced members.
Transitional Care Navigator - Case management
Banner HealthCare
Phoenix
10.2017 - 08.2018
- Coordinated and ensured continuity of care for patients transitioning to skilled nursing facilities, acute rehabs, and home health, enhancing patient experience during critical transitions.
- Provide comprehensive care plans based on patient treatment goals, preferences, and clinical status.
- Facilitated referral processing and coordinated authorizations for patient care, streamlining access to necessary services.
- Knowledgeable of Medicare and Medicaid’s regulations and standards pertaining to patient discharge.
- Scheduling follow-up appointments while documenting all interventions in a timely and accurate manner.
- Participate in performance improvement projects and promote collaborative relationships with vendors and referral resources.
Case Manager
Bayless Healthcare Group
Phoenix
04.2016 - 04.2017
- Develop, implement, and monitor individualized Person-Centered Plan (PCP) for 140 clients to meet their community integration and service coordination goals.
- Guided clients in accessing benefits and services through education on community resources, enhancing their ability to integrate into the community.
- Provided crisis intervention, guidance, and counseling. Advocated for and promoted full inclusion of individuals with disabilities in all facets in the community.
- Documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy.
- Ensure all enrollment activities adhere to established procedures of accountability and confidentiality according to contracts and regulatory entities.
Program Admin Asst.
Royal Personnel/Terros
Phoenix
11.2014 - 01.2016
- Created and pulled charts for upcoming appointments, prepared reports and documents, performed data entry, and scanned documents.
- Direct client calls and inquiries to their case managers. Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
- Answered multiple phone lines, filed documents in client charts, and scheduled appointments with doctors and nurses.
Education
BS - Communications/ Public Relations
Northern Arizona University
Flagstaff, AZ01.2019
MS - Healthcare Administration
Grand Canyon University
Phoenix, AZ01.2013
Skills
- Client assessment
- Transition strategies
- Resource management
- Workshop presentation delivery
- Presentation delivery
Timeline
Transition Counselor
Wisdom Tree Technologies
08.2025 - Current
Medical Support Assistant
Veterans Health Administration
08.2023 - 08.2025
Native English Teacher
English Program in Korea
02.2021 - 02.2023
Case Manager
United HealthCare
08.2018 - 02.2020
Transitional Care Navigator - Case management
Banner HealthCare
10.2017 - 08.2018
Case Manager
Bayless Healthcare Group
04.2016 - 04.2017
Program Admin Asst.
Royal Personnel/Terros
11.2014 - 01.2016
BS - Communications/ Public Relations
Northern Arizona University
MS - Healthcare Administration
Grand Canyon University