Shariah Guy
Phoenix
Summary
Results-driven sales professional with experience converting customer interactions into revenue in fast-paced retail and wireless environments. Proven ability to identify customer needs, present tailored solutions, and close sales through strong communication and persuasion skills. Consistently recognized for delivering high-quality customer experiences while meeting sales goals. Adaptable, competitive, and motivated to exceed performance targets
Overview
5
5
years of professional experience
Work History
Sales Associate
Boost Moblie
Tempe
11.2023 - 02.2026
- Drove sales of wireless products, plans, and accessories by engaging customers and delivering tailored recommendations
- Converted walk-in traffic into paying customers through consultative selling and effective objection handling
- Consistently met or exceeded individual sales goals and contributed to overall store revenue
- Educated customers on product features and service benefits to increase confidence and close rates
- Managed multiple customer interactions while maintaining a strong focus on sales performance
Customer Service & Sales Representative
Consumer Cellular
Tempe
08.2022 - 06.2023
- Handled high-volume inbound calls from customers regarding wireless plans, billing, and device support
- Identified customer needs and recommended appropriate products and services, driving sales and upgrades
- Converted service calls into revenue opportunities through upselling and cross-selling techniques
- Resolved customer concerns efficiently while maintaining a positive experience and brand trust
- Navigated multiple systems while maintaining call efficiency and accuracy
Retail Associate (Sales & Customer Service)
Walmart
Goodyear
03.2021 - 07.2022
- Assisted a high volume of customers daily, identifying needs and guiding purchasing decisions
- Supported store sales goals by promoting products and ensuring positive customer experiences
- Handled transactions efficiently while maintaining accuracy and speed in a fast-paced environment
- Built customer trust through clear communication and problem resolution, encouraging repeat business
Retail Sales Associate
Target
Goodyear
09.2020 - 01.2021
- Maintained cleanliness and organization of sales floor.
- Collaborated with team members to enhance customer experience.
- Influenced purchasing decisions by proactively approaching customers and recommending products based on needs
- Increased sales opportunities through upselling and cross-selling techniques
- Delivered high-volume customer engagement while maintaining a focus on conversion and satisfaction
- Demonstrated flexibility by working varied shifts and adapting to changing store priorities
Education
Diploma
Phoenix, AZSkills
- Sales Conversion & Closing Techniques
- Consultative Selling
- Customer Needs Analysis
- Upselling & Cross-Selling
- Persuasive Communication
- Objection Handling
- Relationship Building
- Multitasking in High-Volume Environments
- Basic Computer & Typing Proficiency
Additional
- Motivated to obtain Property & Casualty Insurance License (training provided)
- Comfortable working in a structured, performance-driven sales environment
- Strong work ethic with a focus on achieving and exceeding goals
Timeline
Sales Associate
Boost Moblie
11.2023 - 02.2026
Customer Service & Sales Representative
Consumer Cellular
08.2022 - 06.2023
Retail Associate (Sales & Customer Service)
Walmart
03.2021 - 07.2022
Retail Sales Associate
Target
09.2020 - 01.2021
Diploma