Sharon Mena

.

• Spearheaded the move from a paper dispatch and invoice system to Fieldege. Created digital pricebook. Then facilitated the move from Fieldedge to Service Titan. Created all of the of the back end systems in Service Titan to have it integrate seamlessly into our accounting system.
• Facilitated smooth communication between field and office, addressing concerns promptly to maintain harmonious work relationships
• Worked with website and social media to create our marketing strategies.
• Helped to streamline office duties in a way that made our dispatch/CSR team work more effectively.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic and promote a more positive work environment.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.