Sharon Ondrus
Phoenix
Summary
Dynamic professional with a proven track record at Davids Bridal, enhancing customer experiences and boosting sales through expert styling and exceptional service. Skilled in customer service and inventory management, I excel in relationship building and multitasking. My leadership in cross-functional teams has streamlined operations, demonstrating a commitment to excellence and a quick-learning ability.
Overview
5
5
years of professional experience
Work History
Stylist/Customer Service Representative
Davids Bridal
04.2023 - 03.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Boosted sales through effective upselling of complementary clothing items and accessories.
Lead Consultant
Classic Car Deals
02.2020 - 02.2023
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
- Maintained database systems to track and analyze operational data.
Stylist/Customer Service Cashier
Justice Tween Brands
04.2019 - 09.2020
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Resolved guest complaints about service or style.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Home Schooled
Phoenix, AZSkills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Relationship building
- Inventory management
- Quick learner
- Appointment scheduling
Timeline
Stylist/Customer Service Representative
Davids Bridal
04.2023 - 03.2024
Lead Consultant
Classic Car Deals
02.2020 - 02.2023
Stylist/Customer Service Cashier
Justice Tween Brands
04.2019 - 09.2020
High School Diploma -
Home Schooled
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